Trainee Controller

Talented People; Crawley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A staffing agency in Crawley is seeking a Trainee Coordinator to support field engineers and ensure efficient service delivery. Responsibilities include coordinating engineer schedules, managing customer requests, and assisting with Health & Safety documentation. The ideal candidate should be highly organised, have strong communication skills, and be competent in Microsoft Office applications. This role offers the opportunity to develop in a supportive environment.

Qualifications

• Strong communication abilities, confident in liaising with engineers, colleagues, and customers.
• Highly organised with excellent time management skills.
• Competent in Microsoft Office applications.

Responsibilities

• Coordinate and manage engineer diaries to ensure workloads are completed on time.
• Organise customer schedules according to SLAs and provide accurate ETAs.
• Assist with Health & Safety documentation.

Skills

Organisational skills

Communication skills

Time management

Attention to detail

Team player

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

About the Role

We are looking for a proactive and organised candidate to be a Trainee Coordinator to join our client's team. This role plays a key part in ensuring our field engineers are fully supported to deliver high-quality service to customers. You will be responsible for coordinating engineer schedules, managing customer requests, and making sure planned and reactive work is delivered efficiently, safely, and within agreed timescales.

Key Responsibilities for the Engineering Coordinator

• Coordinate and manage engineer diaries to ensure workloads are completed on time.
• Organise customer schedules in line with SLAs and provide accurate ETAs.
• Work closely with the National Operating Centre to support real-time scheduling.
• Liaise with stores personnel to source and allocate parts required for jobs.
• Assist with Health & Safety documentation, including RAMS and method statements.
• Produce and maintain accurate internal reports using Microsoft Excel.
• Plan and coordinate customer site visits, ensuring engineers are equipped with the right parts and information.
• Manage multiple shared mailboxes, responding to and following up on customer requests.

What we are looking for in an Engineering Coordinator

• Highly organised with excellent time management skills.
• Strong communication abilities, confident in liaising with engineers, colleagues, and customers.
• Able to work independently and under pressure while maintaining attention to detail.
• Competent in Microsoft Outlook, Word, and Excel (training provided).
• A team player with a customer-first mindset