Trainee Claims Handler Permanent

F4P; Dorking; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in Dorking is seeking Trainee Claims Handlers due to expansion in the motor claims department. This permanent role offers a structured training program, providing the opportunity to develop skills and advance towards a Claims Negotiator position. The candidate should have at least 5 GCSEs, demonstrate a willingness to learn, and gain experience in customer service.

Benefits

Salary reviews every 4 months

Training provided for career growth

Qualifications

• Experience in an office environment desirable.
• At least 5 GCSEs including English and Maths.
• A-levels in Maths, English, or Business preferred.

Responsibilities

• Investigate allocated claims thoroughly.
• Communicate with stakeholders via phone and in writing.
• Collaborate within the team to manage workload.

Skills

Customer Service

Willingness to Learn

Education

5 GCSEs or equivalent

A-level qualifications

Job description

Social network you want to login/join with:

Trainee Claims Handler Permanent, Dorking

Client:

F4P

Location:

Dorking, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

7f6ee95b6e18

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

Have you just completed your A Levels and are looking for a career path? Unsure what to do?

Due to expansion, we are seeking additional Trainee Claims Handlers to develop a long-term career within the motor claims department. Training is provided for the first two years, with salary increments every 4 months to support your career growth as a Claims Negotiator.

As a member of the Claims team, you will be trained to investigate, negotiate, and settle claims over a 2-year milestone training period.

You will be assigned a small number of claims to start building your own claims portfolio, including claims involving Credit Hire and non-serious Personal Injury cases.

Performance reviews, including salary increases, will occur every 4 months during the training period. Salary rises are performance-based.

Key Responsibilities of the Trainee Claims Handler

• Investigate allocated claims thoroughly.
• Communicate with policyholders, solicitors, and others via telephone and written correspondence.
• Maintain accurate estimates on outstanding claims to ensure proper reserves are set.
• Work within the team to settle claims within appropriate timeframes.
• Collaborate with colleagues to manage workload and enhance team performance.
• This role is primarily office-based.

Skills, Knowledge & Experience Needed

• Experience working in an office environment.
• Experience providing excellent customer service.
• Willingness to learn.
• At least 5 GCSEs or equivalent (grades 4-9 / A-C), including English Language & Literature and Mathematics.
• A-level qualifications, preferably in Maths, English, or Business.

Benefits and Package

• Starting salary: competitive (specific amount to be confirmed).
• Salary reviews every 4 months for the first 2 years, then annually.