Trainee Claims Handler Permanent

F4P; Dorking; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing claims management company in Dorking is seeking a Trainee Claims Handler. This role offers a structured 2-year training program with regular salary reviews and the opportunity to develop a career within the motor claims department. Ideal for recent A-Level graduates, candidates will receive training in investigating and settling claims while working closely with policyholders and solicitors.

Benefits

Salary reviews every 4 months

Training and development opportunities

Qualifications

• 5 GCSE passes (grades 4-9 / A-C), including English Language & Literature, and Mathematics.
• A-level qualifications, preferably in Maths, English, or Business.

Responsibilities

• Investigate assigned claims thoroughly.
• Communicate with policyholders and solicitors.
• Maintain accurate estimates on outstanding claims.

Skills

Experience working in an office environment

Experience providing excellent customer service

Willingness to learn

Education

5 GCSE passes including English and Mathematics

A-level qualifications

Job description

Social network you want to login/join with:

Trainee Claims Handler Permanent, Dorking

Client:

F4P

Location:

Dorking, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

7f6ee95b6e18

Job Views:

22

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Have you just completed your A Levels and are looking for a career path? Unsure what to do?

Due to expansion, we are seeking additional Trainee Claims Handlers to develop a long-term career within the motor claims department. Training is provided for the first two years, with salary increments every 4 months to support your development as a Claims Negotiator.

As a member of the Claims team, you will be trained to investigate, negotiate, and settle claims over a 2-year milestone training period.

You will be assigned a small number of claims initially, including Credit Hire and non-serious Personal Injury claims, to start building your own claims portfolio.

Performance reviews, including salary increases, will be conducted every 4 months during the training period, based on performance.

Key Responsibilities of the Trainee Claims Handler

• Investigate assigned claims thoroughly.
• Communicate with policyholders, solicitors, and others via telephone and written correspondence.
• Maintain accurate estimates on outstanding claims to ensure appropriate reserves are set.
• Work within the team to ensure all claims are settled timely.
• Support team colleagues as needed to enhance overall performance.
• This role is primarily office-based.

Skills, Knowledge & Experience Needed

• Experience working in an office environment.
• Experience providing excellent customer service.
• Willingness to learn.
• 5 GCSE passes or equivalent (grades 4-9 / A-C), including English Language & Literature, and Mathematics.
• A-level qualifications, preferably in Maths, English, or Business.

Benefits and Package

• Starting salary of £[amount missing]
• Salary reviews every 4 months for the first 2 years, then annually.