Trainee Claims Handler

GerrardWhite; Whitstable; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A growing insurance operations firm in Whitstable seeks a Trainee Operational Support Handler to assist claims teams in Personal Injury and Property Damage. You will receive comprehensive training, a personal development plan, and a clear career progression path. Candidates should have strong attention to detail and good IT skills. This role offers hybrid working after probation.

Benefits

Hybrid working arrangement

Structured development pathway

Annual reviews with pay progression

Qualifications

• Desirable knowledge of motor claims; training provided.
• Strong attention to detail and multiple priorities management.
• Confident IT skills and a positive attitude.

Responsibilities

• Handle general claim administration tasks.
• Raise payments to suppliers and manage processing.
• Liaise with suppliers for excellent customer service.

Skills

Attention to detail

IT skills

Team player

Tools

Microsoft Office

Industry software

Job description

We’re growing and we’re looking for proactive and motivated individuals to join our Third Party Claims Operation as Trainee Operational Support Handlers.

In this varied and fast-paced role, you’ll support our claims teams across Personal Injury, Credit Hire, Property Damage, and Complex claims, helping to ensure smooth and efficient operations. You’ll also provide assistance to other business areas, gaining valuable insight across the claims function.

You’ll receive comprehensive training, a personal development plan, and clear career progression opportunities within our growing business.

What You’ll Be Doing

• Handling a variety of general claim administration tasks.
• Raising payments to suppliers and managing bordereaux processing.
• Managing multiple inboxes and ensuring prompt, proactive responses.
• Liaising with suppliers to ensure excellent customer service delivery.
• Working within personal authority limits and referring to line managers when required.
• Supporting wider team processes and operational activities.

What We’re Looking For

• A working knowledge of motor claims is desirable – but full training will be provided.
• Strong attention to detail and the ability to manage multiple priorities.
• Confident IT skills, including Microsoft Office and general industry software.
• A team player with a positive, “can-do” attitude.
• Adaptable, organised, and eager to learn and grow in a dynamic environment.
• Commercially aware, with an interest in building a career in insurance operations.

What We Offer

• Hybrid working – typically 1 day per week in the office once probation is complete.
• A structured development pathway with tailored training and coaching.
• A collaborative, supportive team culture where your growth is valued.
• Annual reviews with performance-linked pay progression opportunities.
• The chance to build specialist expertise in a dynamic and rewarding claims environment.

Join us and start your journey toward a rewarding career in claims operations with full support every step of the way.

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