Trainee Claims Handler

GerrardWhite; Royal Tunbridge Wells; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading insurance firm in Royal Tunbridge Wells is seeking a Trainee Operational Support Handler. This role involves supporting claims teams in Personal Injury, Credit Hire, Property Damage, and Complex claims while ensuring smooth operations. Comprehensive training and career progression opportunities are provided in a dynamic environment with hybrid working options.

Benefits

Structured development pathway

Collaborative team culture

Performance-linked pay progression opportunities

Qualifications

• Working knowledge of motor claims is desirable, but full training will be provided.
• Confident IT skills, including Microsoft Office and general industry software.
• Commercially aware, with an interest in building a career in insurance operations.

Responsibilities

• Handling a variety of general claim administration tasks.
• Raising payments to suppliers and managing bordereaux processing.
• Liaising with suppliers to ensure excellent customer service delivery.

Skills

Attention to detail

IT skills including Microsoft Office

Team player

Ability to manage multiple priorities

Job description

Overview

We’re growing and we’re looking for proactive and motivated individuals to join our Third Party Claims as Trainee Operational Support Handlers.

In this varied and fast-paced role, you’ll support our claims teams across Personal Injury, Credit Hire, Property Damage, and Complex claims, helping to ensure smooth and efficient operations. You’ll also provide assistance to other business areas, gaining valuable insight across the claims function.

You’ll receive comprehensive training, a personal development plan, and clear career progression opportunities within our growing business.

What You’ll Be Doing

• Handling a variety of general claim administration tasks.
• Raising payments to suppliers and managing bordereaux processing.
• Managing multiple inboxes and ensuring prompt, proactive responses.
• Liaising with suppliers to ensure excellent customer service delivery.
• Working within personal authority limits and referring to line managers when required.
• Supporting wider team processes and operational activities.

What We’re Looking For

• A working knowledge of motor claims is desirable, but full training will be provided.
• Strong attention to detail and the ability to manage multiple priorities.
• Confident IT skills, including Microsoft Office and general industry software.
• A team player with a positive, “can-do” attitude.
• Adaptable, organised, and eager to learn and grow in a dynamic environment.
• Commercially aware, with an interest in building a career in insurance operations.

What We Offer

• Hybrid working – typically 1 day per week in the office once probation is complete.
• A structured development pathway with tailored training and coaching.
• A collaborative, supportive team culture where your growth is valued.
• Annual reviews with performance-linked pay progression opportunities.
• The chance to build specialist expertise in a dynamic and rewarding claims environment.

Apply today and take your first step into a growing, forward-thinking insurance team.

GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at www.gerrrardwhite.com