Trainee Claims Handler

AXA; Belfast; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A global insurance company in Belfast is looking for a Trainee Claims Handler to join their NI Claims team. No prior experience is necessary; what matters is a commitment to customer service. Responsibilities include case management, ensuring customer satisfaction, and assisting during busy periods. The role offers comprehensive training and support to help you succeed in your new position.

Qualifications

• No previous experience necessary; must put the customer at the heart of everything.

Responsibilities

• Complete case notes/logs/diaries for each customer accurately.
• Deploy cases to approved suppliers.
• Ensure customer expectations are met and exceeded.
• Process cases according to procedures and authority levels.
• Take ownership of claims.
• Support call handling during high demand.

Skills

Customer service skills

Job description

Overview

We have an exciting opportunity for a Trainee Claims Handler to join our NI Claims team in Belfast!

If you come from a customer facing background and possess strong customer service skills, this is a great role for someone who wants a career change within a different sector.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients or attending industry events.

Induction & Training

You’ll receive a comprehensive onsite induction from our specialist trainers to set you up for success in your new role. At AXA we share a common purpose; to act for human progress by protecting what matters. We rely on people, just like you, to make this a reality. We thrive on helping you become the best version on yourself. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development.

What you’ll be doing

• Accurate and timely completion of case notes/logs/diaries for each customer.
• Deployment of cases to appropriate and approved suppliers.
• Ensure that customer expectations are met and exceeded on every call to successfully complete every case.
• Process cases in accordance with department procedures and agreed authority levels.
• Full ownership and accountability of the claims you are involved in managing.
• Support call handling activity in other areas during times of high demand.

About You

• No previous experience necessary, the important thing is that you put the customer at the heart of everything you do. We’ll provide all the training & support you need.
• Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom.

This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.