Trainee Claims

Thinkways Software Technologies Pvt. Ltd.; Manchester; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A dynamic technology firm in Manchester is seeking proactive Trainee Operational Support Handlers to support claims teams across various domains. This role includes administrative tasks, managing inboxes, and liaising with suppliers. Candidates should have strong attention to detail, good IT skills, and a willingness to learn. The position offers hybrid working after the probation period and opportunities for career progression within a supportive team culture.

Benefits

Hybrid working

Structured development pathway

Annual performance reviews

Qualifications

• Strong attention to detail and ability to manage multiple priorities.
• Confident IT skills, including Microsoft Office and industry software.
• Team player with a positive, can-do attitude.

Responsibilities

• Handling general claim administration tasks.
• Raising payments to suppliers and managing bordereaux processing.
• Managing multiple inboxes and ensuring prompt responses.

Skills

Attention to detail

Confidence in IT skills

Team player

Adaptability

Tools

Microsoft Office

Job description

We're growing and we're looking for proactive and motivated individuals to join our Third Party Claims Operation as Trainee Operational Support Handlers.

In this varied and fast-paced role, you'll support our claims teams across Personal Injury, Credit Hire, Property Damage, and Complex claims, helping to ensure smooth and efficient operations. You'll also provide assistance to other business areas, gaining valuable insight across the claims function.

You'll receive comprehensive training, a personal development plan, and clear career progression opportunities within our growing business.

What You'll Be Doing

• Handling a variety of general claim administration tasks.
• Raising payments to suppliers and managing bordereaux processing.
• Managing multiple inboxes and ensuring prompt, proactive responses.
• Liaising with suppliers to ensure excellent customer service delivery.
• Working within personal authority limits and referring to line managers when required.
• Supporting wider team processes and operational activities.

What We're Looking For

• A working knowledge of motor claims is desirable but full training will be provided.
• Strong attention to detail and the ability to manage multiple priorities.
• Confident IT skills, including Microsoft Office and general industry software.
• A team player with a positive, can-do attitude.
• Adaptable, organised, and eager to learn and grow in a dynamic environment.
• Commercially aware, with an interest in building a career in insurance operations.

What We Offer

• Hybrid working typically 1 day per week in the office once probation is complete.
• A structured development pathway with tailored training and coaching.
• A collaborative, supportive team culture where your growth is valued.
• Annual reviews with performance-linked pay progression opportunities.
• The chance to build specialist expertise in a dynamic and rewarding claims environment.

Join us and start your journey toward a rewarding career in claims operations, with full support every step of the way.

We are an equal opportunities employer and welcome applications from all qualified candidates. GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers.