Trainee Claims

GerrardWhite; Manchester; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading claims operations firm in Manchester is seeking a Trainee Operational Support Handler. This role involves supporting personal injury and property damage claims, ensuring efficient operations while gaining comprehensive training. Ideal candidates are detail-oriented team players with confident IT skills. The job offers hybrid working and clear opportunities for career development.

Benefits

Hybrid working arrangements

Structured development pathway

Annual performance reviews with pay progression

Qualifications

• Working knowledge of motor claims is desirable but full training will be provided.
• Ability to manage multiple priorities effectively.
• Positive attitude and willingness to learn in a dynamic environment.

Responsibilities

• Handle general claim administration tasks.
• Raise payments to suppliers and manage bordereaux processing.
• Liaise with suppliers to ensure excellent customer service delivery.

Skills

Attention to detail

Team player

Confident IT skills

Tools

Microsoft Office

Job description

We’re growing and we’re looking for proactive and motivated individuals to join our Third Party Claims Operation as Trainee Operational Support Handlers.

In this varied and fast-paced role, you’ll support our claims teams across Personal Injury, Credit Hire, Property Damage, and Complex claims, helping to ensure smooth and efficient operations. You’ll also provide assistance to other business areas, gaining valuable insight across the claims function.

You’ll receive comprehensive training, a personal development plan, and clear career progression opportunities within our growing business.

What You’ll Be Doing

• Handling a variety of general claim administration tasks.
• Raising payments to suppliers and managing bordereaux processing.
• Managing multiple inboxes and ensuring prompt, proactive responses.
• Liaising with suppliers to ensure excellent customer service delivery.
• Working within personal authority limits and referring to line managers when required.
• Supporting wider team processes and operational activities.

What We’re Looking For

• A working knowledge of motor claims is desirable – but full training will be provided.
• Strong attention to detail and the ability to manage multiple priorities.
• Confident IT skills, including Microsoft Office and general industry software.
• A team player with a positive, “can-do” attitude.
• Adaptable, organised, and eager to learn and grow in a dynamic environment.
• Commercially aware, with an interest in building a career in insurance operations.

What We Offer

• Hybrid working – typically 1 day per week in the office once probation is complete.
• A structured development pathway with tailored training and coaching.
• A collaborative, supportive team culture where your growth is valued.
• Annual reviews with performance-linked pay progression opportunities.
• The chance to build specialist expertise in a dynamic and rewarding claims environment.

Join us and start your journey toward a rewarding career in claims operations, with full support every step of the way.