Trainee Cashier

Genting Casinos; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Private GP helpline

Discount portal for retailers, etc.

Life assurance

Employee assistance programme

20% discounted gym membership

Mental health support

Family-friendly policies

Health Cash Plan

Critical illness cover

Travel insurance

Health Screening

Annual company events

Job summary

Genting Casinos is seeking a Trainee Cashier to join our London area team. You will help ensure compliance with procedures and relevant legislation while delivering high standards of customer care.

No prior experience is required as full training will be provided; you will operate the cash desk, assist customers with games rules, and work within a supportive team to meet deadlines and maintain security and accuracy.

Qualifications

• Excellent customer service skills.
• Acknowledgment and understanding of customers' needs.
• Be an effective team player.
• Ensure that level of customer care, cash desk services and security are delivered to the highest standard possible.
• To operate the cash desk efficiently and in compliance with company rules and procedures at all times, prioritising work to ensure deadlines are met.
• To be able to explain fully the rules of games of members as well as other casino facilities.

Responsibilities

• Operate the cash desk efficiently and in compliance with company rules and procedures.
• Ensure the highest standards of customer care and security within area of operation.
• Explain fully the rules of games and casino facilities to members as needed.

Skills

Excellent customer service

Acknowledgment of customers' needs

Team player

Customer care standards

Cash desk procedures

Explain casino rules

Job description

We are currently looking for a Trainee Cashier to join the team. In this role, you will be responsible for ensuring full compliance with company procedures as well as relevant legislation whilst ensuring the highest standards of customer care in your area of the operation. No experience is required and full training will be provided.

Key Skills and competencies:

• Excellent customer service skills
• Acknowledgment and understanding of customers' needs
• Be an effective team player
• Ensure that level of customer care, cash desk services and security are delivered to the highest standard possible
• To operate the cash desk efficiently and in compliance with company rules and procedures at all times, prioritising work to ensure deadlines are met.
• To be able to explain fully the rules of games of members as well as other casino facilities

In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits.

WHAT WE OFFER

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Life assurance.
• Employee assistance programme \" A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* \" designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Genting Academy \" online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.