Trainee Careers Adviser/Careers Adviser

The Futures Group; Horsham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community development organization in Horsham is seeking a careers advisor to provide tailored career information and guidance for individuals aged 19+. The ideal candidate will engage with diverse customers, conduct assessments, and develop support sessions to help overcome barriers. This is a remote position requiring travel within the region to meet customers in various locations.

Qualifications

• Experience in providing career information, advice, and guidance.
• Ability to engage with diverse customer needs.
• Excellent communication and coaching skills.

Responsibilities

• Support individuals aged 19+ with career information and guidance.
• Conduct eligibility checks and assessments for customers.
• Track customer progress and ensure follow-ups.
• Develop tailored support sessions for overcoming barriers.
• Engage with technology and various communication tools.
• Collaborate with support services to improve customer outcomes.

Job description

JOB SUMMARY:

The careers advisor role will support individuals aged 19+ by providing career information, advice, and guidance (IAG) to customers across various organisations and locations throughout the county. The aim is to support customers who are employed, unemployed, or economically inactive to secure sustained employment, education, or training outcomes. You will need to identify and address customers’ needs to ensure a meaningful customer journey. As part of the East Midlands team, you must be able to travel within Norfolk or Suffolk.

ROLES AND RESPONSIBILITIES:

1. Be the named adviser for an identified cohort of customers, carrying out eligibility checks, assessments, banding exercises, and personal development/action planning in line with quality standards.
2. Review customer progress, reset actions, and demonstrate progress. Guide them through implications of choices at key transition points and into EET.
3. Follow up regularly, track current status, and record outcomes accurately, ensuring evidence is gathered in line with contract claims.
4. Raise aspirations, motivation, and self-confidence by identifying and removing barriers.
5. Use communication and coaching tools to provide tailored information, advice, and guidance to individuals and groups via digital and non-digital means in various settings.
6. Utilise LMI research tools, share knowledge, and inform customers about trends in their chosen careers.
7. Develop and deliver support sessions to overcome barriers such as budgeting, travel training, and self-awareness.
8. Participate in outreach activities, including home visits and community venues, to support customers in need.
9. Use technology (e.g., MS Teams, WhatsApp) to engage with individuals and groups.
10. Work with customers’ support networks to facilitate progress.
11. Develop partnerships with support services to improve access and referrals, especially for harder-to-reach groups.
12. Signpost to relevant services to help customers overcome barriers and sustain positive EET outcomes.
13. Communicate effectively across the organisation to enhance the customer journey.
14. Demonstrate resilience working with vulnerable customers facing complex barriers, including SEND and immigration issues.
15. Deliver individual targets related to volume and quality, managing caseloads with reports and databases, and ensuring effective time management.
16. Maintain accurate records using ICT tools, reports, and dashboards.
17. Engage in impact measurement, quality standards, and continuous improvement processes.
18. Gather customer feedback and case studies, reviewing and improving service delivery as needed.
19. Work in various locations as required.
20. Participate in reflective practice, PDR, and CPD activities to support personal development.