Trainee Bus Driver: Launch a People-Centric Driving Career

Arriva Kent & Surrey Limited; Gillingham; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Access to Arriva Village

Employee Assistance Programme

Free bus travel for you and your house

Arriva Workplace Pension

Career progression opportunities

Long service awards

20 days holiday plus bank holidays

Job summary

Arriva Kent & Surrey Limited is hiring a Bus Driver at our Gillingham depot. You will be the front-line ambassador, greeting customers, providing journey information and supporting accessibility needs. The role combines driving with a strong focus on people and service.

Starting pay includes per-hour rates with progression after training. A full training programme to gain your PCV license is provided, plus ongoing mentoring, overtime options, and pension benefits.

Qualifications

• Proven customer service experience is required.
• Ability to pass an English comprehension test.
• Friendly, patient and approachable manner.
• Confidence communicating with a wide range of customers.
• Calm, polite and professional in challenging situations.
• Flexibility to work early mornings, evenings and weekends.
• Aged 18 or over.
• UK driving license held for at least 6 months.
• No more than 6 penalty points.
• Ability to pass a drug and alcohol test.

Responsibilities

• Greet customers warmly and professionally.
• Answer questions and provide journey information.
• Support passengers with additional needs.
• Handle situations calmly and empathetically.
• Create a positive experience, even when things don’t go to plan.

Skills

Customer service experience

Communication skills

English comprehension

Job description

Arriva Kent & Surrey Limited is hiring a Bus Driver at our Gillingham depot. You will be the front-line ambassador, greeting customers, providing journey information and supporting accessibility needs. The role combines driving with a strong focus on people and service.

Starting pay includes per-hour rates with progression after training. A full training programme to gain your PCV license is provided, plus ongoing mentoring, overtime options, and pension benefits.