Trainee Application Support Analyst

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting entry-level opportunity awaits you at a market-leading FinTech company in London! As a Trainee Application Support Analyst, you'll receive comprehensive training to support financial clients and ensure they get the most from innovative software solutions. This role offers a unique chance to grow within a vibrant team, develop your career, and contribute to a company that plays a significant role in the energy trading market. With a focus on inclusivity and personal development, this position is perfect for those eager to learn and make a real impact in the industry.

Benefits

Generous bonus

Company share scheme

Career progression plans

29 days holiday + 2 Impact days

£55 fitness allowance per month

Qualifications

• Qualifications at GCSE and/or A-Level.
• Some IT experience through jobs, internships, or hobbies.

Responsibilities

• Act as a point of contact for clients to maximize software value.
• Provide technical support to high-profile financial institutions.
• Deliver consultancy on product configuration and training.

Skills

Customer Service Skills

IT Experience

Communication Skills

Problem-Solving

Education

GCSE

A-Level

Job description

Social network you want to login/join with:

Trainee Application Support Analyst, London

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Client:

Trayport Limited

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d82a644e8a0f

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Are you interested in entry-level opportunities in the world of FinTech or Trading? We are looking for ambitious and enthusiastic individuals with a keen interest in customer support and technology.

Thinking of apprenticeships but don't want to limit your options? Considering university but not for you? Or maybe you want to get your foot in the door and begin an exciting career with a Market-Leading global Fintech company… this is the role for you.

Team Overview

Supporting our financial clients as part of the Application Support and Technical Client Management team, this is a fantastic opportunity for dynamic, career-focused people to join an expanding and forward-thinking technology company. Not only will you get the opportunity to be developed, you will work with people that will continually inspire and motivate you.

About Trayport

Trayport’s products make it frictionless for large producers and consumers of energy to trade with each other regardless of borders. It is through our platforms that about 80% of all European utilities trades take place. We are a small company that makes a big impact in the world!

What would you be doing?

You will complete a comprehensive training and induction programme which will get you up to speed with our markets, our software and our clients. Once this is completed, you will be involved in:

Acting as a point of contact for clients to ensure they derive the greatest possible value from the use of our software.

Providing business critical technical support to our clients, who are high profile financial institutions, utilities and funds.

Providing technical consultancy to our clients in areas like product configuration and training.

What are we looking for?

Qualifications either at GCSE and/or A-Level

Some experience with IT (Could be a part-time job, apprenticeship, internships/work experience or even a hobby).

Experience of working in a customer service environment where you’ve needed to demonstrate excellent customer service skills. (Hospitality, retail, sports clubs)

High levels of energy in seeking out and achieving new goals

A thirst for learning and willingness to try everything.

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At Trayport, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal, educational or professional background.

If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply… Your potential is what truly matters to us.

We can offer you

Excellent training with a team that are passionate about developing people.

The chance to work for a market-leading technology company. We are incredibly successful and as such are expanding into new markets, technologies and geographical locations.

Fantastic working environment in a great central London office. Make sure you check out the video on our careers page.

Generous bonus

Company share scheme

Career progression plans tailored to you

Fantastic holiday entitlement, 29 days + 2 Impact days to volunteer + public holidays

£55 fitness allowance a month for gym memberships, yoga classes or new trainers!

Plus much, much more

Trayport is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.