Trainee Aftersales Advisor

Lookers; Sudbury; On-site; GBP 25,000 - 31,000; Full time

Job summary

A forward-thinking company seeks a Trainee Aftersales Advisor to join its dynamic service team. This role is perfect for a customer-focused individual eager to deliver exceptional service while learning the ins and outs of the automotive industry. You'll manage customer interactions, book services, and assist the Parts Manager, all while working in a supportive and high-performing environment. With a commitment to employee development and an industry-leading benefits package, this is an exciting opportunity to kickstart your career in a top motor vehicle retailer. Join us and be part of a team that values hard work and dedication!

Benefits

Enhanced holidays that increase with service

Critical illness cover after 2 years

Life Assurance

Smart Health - 24/7 support

Enhanced maternity leave

Enhanced paternity leave

Enhanced adoption leave

Qualifications

• Strong communication skills to build rapport with customers.
• Ability to explain technical information clearly.

Responsibilities

• Booking MOTs, services, and repairs for customers.
• Advising customers on warranty cover and upselling parts.
• Maintaining accurate customer records and updating systems.

Skills

Customer Service

Communication Skills

Technical Knowledge

Teamwork

Tools

Automotive Systems

Job description

OTE

Overview

Sudbury Ford

Hours: 42 hours per week; Monday to Friday between 09:00-18:00, Saturdays on rota 08:00-12:30

Salary: Up to £31,000 OTE, with a basic salary of £25,000 per annum plus bonus

We have a fantastic opportunity for a Trainee Aftersales Advisor to join our service team at our Sudbury Ford dealership.

Our Aftersales Advisors play a crucial role in delivering world-class customer experiences, combining responsibilities of Parts Advisor and Service Advisor. You'll liaise with customers via telephone and digital communications to arrange services, MOTs, and repairs. Additionally, you'll be a key member of our Parts team, ensuring quick and efficient service for retail and workshop customers and processing all orders on the same day. You will also complete administrative functions accurately and log any stock discrepancies.

This is an excellent opportunity for a customer-focused individual to join our award-winning business, be part of a high-performing team, and develop their career.

Responsibilities

• Booking MOTs, services, and repairs for customers
• Advising customers on warranty cover and upselling parts/accessories beneficial to them
• Coordinating with the Aftersales department to organise and schedule appointments based on workload and call volumes
• Managing high volumes of customer interactions daily, including calls and online bookings
• Informing customers of turnaround times and maintaining effective communication during vehicle repairs
• Maintaining accurate customer records and updating booking systems
• Assisting the Parts Manager with daily duties
• Ensuring stock items are correctly located and stock control is maintained
• Receiving orders and managing returns to stay up-to-date

As a Trainee Aftersales Advisor, you need energy, a warm personality, and a passion for delivering excellent customer service. You should have strong communication skills, be able to build rapport easily, and explain technical information clearly. Being tech-savvy is a plus, as you'll learn to use our automotive systems. You must have held a full UK driving licence for at least 6 months for insurance purposes.

You should be a team player but also able to work independently and use your initiative.

If your skills and experience match our requirements, please apply today. Our Talent Acquisition Team will be in touch.

About us:

Lookers is one of the UK’s top motor vehicle retailers, representing 32 manufacturers and operating over 150 franchised dealerships across the UK and Ireland. We value our employees' hard work, flexibility, and commitment, offering an industry-leading benefits package including:

• Enhanced holidays that increase with service
• Critical illness cover after 2 years and Life Assurance
• Smart Health - 24/7 support
• Enhanced maternity, paternity, and adoption leave

We invest in manufacturer brand and management training to support career growth. We celebrate success and encourage our staff at all levels.

Lookers is an equal opportunities employer committed to a discrimination-free, inclusive working environment where everyone can reach their full potential.