Trainee Advisers

Volunteer Wessex; Havant; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established community service organization is seeking dedicated volunteers to join their team as Trainee Advisers. This role is vital in helping clients navigate their challenges and access the information they need. Volunteers will receive comprehensive training over eight weeks, allowing them to develop essential skills in client interaction and problem-solving. As part of a supportive environment, you will have the opportunity to make a real difference in people's lives while gaining valuable experience. If you're looking to contribute to your community and develop your skills, this is the perfect opportunity for you.

Benefits

Full training provided

Ongoing support

Volunteers covered by insurance

Qualifications

• No specific qualifications needed, but good listening skills are essential.
• Training provided over an 8-week period with ongoing support.

Responsibilities

• Assist clients in understanding their problems and finding solutions.
• Support clients with debt repayment negotiations and housing options.

Skills

Understanding complex information

Politeness

Good listening skills

Keyboard skills

Internet searching

Health and Safety Policy knowledge

Job description

Trainee Advisers

Volunteers who give advice to our clients are at the heart of our service and we could not manage without them. Volunteer Advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. Volunteers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with Citizens Advice. There are a variety of roles and tasks up to giving full advice.

Advice volunteers do some or all of this:

• Finding out the key points of a client's problem.
• Helping clients understand self-help information so they can act for themselves.
• Assisting clients with debts to work out a reasonable rate of repayment and supporting them to negotiate this with creditors.
• Interviewing homeless clients to find out their housing options and helping them decide their next steps.
• Interviewing clients who have been sacked to determine if they have lost their job unfairly.
• Providing initial advice over the telephone or via email.

Skills

You don’t need specific qualifications or experience to train for the role. But you will need:

• An ability to understand complex information.
• Politeness and good listening skills.
• Familiarity with keyboard skills and internet searching.
• Health and Safety Policy knowledge.
• Ongoing support.
• Training provided: Initial training over an 8-week period, one full day per week.
• Volunteers covered by insurance.

When can I volunteer?

Availability:

Morning: Yes (Mon-Fri), No (Sat-Sun)

Afternoon: Yes (Mon-Fri), No (Sat-Sun)

Evening: No (All days)

Location

More Opportunities from Citizens Advice Havant