Trainee Adviser

Citizens Advice; North East; On-site; GBP 25,000; Full time

Job summary

Join North Tyneside Citizens Advice as a Trainee Adviser and contribute to delivering high-quality advice services. This role offers the opportunity for career development through structured training and diverse working environments, assisting clients with various needs across North Tyneside.

Benefits

Generous 24 days paid holiday per year, increasing to 29 based on length of service

Paid birthday off after 12 months service

Workplace pension scheme

Gain skills through full training

Positive working environment

Qualifications

• Ability to work on your own initiative and as part of a team.
• Experience of working to deadlines in a fast-paced environment.
• Good working knowledge of MS Office applications required.

Responsibilities

• Undertake the Citizens Advice Adviser Learning Programme to qualify as an adviser.
• Work on multi-channel advice service, assisting client needs.
• Maintain accurate case records for continuity of casework.

Skills

Strong communication skills

Customer service experience

Attention to detail

Good IT skills

Telephone skills

Tools

MS Outlook

MS Word

MS Excel

Job description

Be part of a service that makes an impact. North Tyneside Citizens Advice (NTCA) are recruiting Trainee Advisers. We are a respected independent charity which makes a difference to people’s lives. North Tyneside Citizens Advice offers a high-quality multi-channel advice service to our clients which include telephone, webchat, and face to face.

We are looking for enthusiastic individuals to join our team and make a real difference to the community. You will have a passion for working with people, helping them through challenging situations with a willingness to train and learn on the job. The Advice trainee will learn about all aspects of our service and develop skills to deliver high quality advice. The successful applicant will have a positive attitude and desire to learn, excellent IT skills, and strong communication skills.

Career development – Adviser Training

The roles are trainee/development roles. The successful candidates will commit to undertake the Citizens Advice Adviser Learning Programme where you will gain the skills, experience, and knowledge to progress into advice /specialist casework roles within our organisation.

To apply download an application form from our website https://www.ntcab.org.uk/category/jobs/

Send completed application to [e-mail] Please note we do not accept CV’s.

Benefits

• Salary of £24,318.99 per annum
• Workplace pension scheme
• Generous 24 days paid holiday per year increasing to 29 days based on length of service, plus bank holidays.
• Paid birthday off after 12 months service
• Gain skills through full training
• Work that makes a positive impact
• Positive working environment
  
  

Day to Day

• Undertake the Citizens Advice Adviser Learning Programme to qualify as an adviser.
• Work on our new face to face service, assessing the needs of clients to determine the relevant advice channel for them and supporting clients to access our service or supporting with self-help information
• Assisting client’s in using our new digital App to request call back within 24 hours
• Assessing client issues and providing appropriate advice/information using our Advice Framework
• Delivering a high-quality multi-channel advice service to clients via telephone and webchat to support clients
• Using electronic booking systems to make client appointments
• Working with our partners to provide a seamless service to clients
• Delivering excellent client care
• Maintain accurate case records, for the purpose of continuity of casework, information retrieval & statistical monitoring
  
  

Requirements

• strong communication skills
• be a team player
• ability to work on your own initiative and as part of a team.
• customer service experience
• attention to detail
• good IT skills & telephone skills
• experience of working to deadlines in a fast-paced environment
• Based at our North Shields office but will have a willingness to work across other locations North Tyneside.
  
  

Full technical training will be provided so it is not necessary to have a Citizens Advice or advice worker background. You will need a good working knowledge of MS Outlook, Word and Excel, strong customer service skills are essential.

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.

When you apply, we collect your personal information through your application form, interview or references so we can process your application. Please click https://www.ntcab.org.uk/privacy-policy/to read our full privacy policy and to better understand why we ask for certain information, how we use it and how we store it.

Hours per week: 37

Location: Across North Tyneside

Closing Date: Monday, 14th July 2025, 5pm.

Interviews TBA