Trainee Account Coordinator

Production Futures; High Wycombe; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading company in the events industry, located in High Wycombe, is seeking a Trainee Hire Account Coordinator. This role offers a pathway for growth within the sales team and engages with diverse clients. Candidates should be communicative, motivated, and adaptable, with a positive attitude toward challenges and teamwork.

Benefits

Workplace pension

22 days holiday plus bank holidays

Qualifications

• Strong verbal and written communication skills.
• Ability to solve problems and work under pressure.
• Good computer literacy and team player.

Responsibilities

• Provide accurate quotes and keep client information current.
• Manage customer expectations and post-quote contact.
• Attend team meetings to share findings and build a sub-hire network.

Skills

Communication

Problem Solving

Teamwork

Adaptability

Time Management

Education

Full UK driving licence

Tools

CRM software

Job description

Trainee Hire Account Coordinator – Events Industry

Niclen UK is an event equipment dry hire service providing lighting, audio, rigging and video to professional users.

Based: Niclen UK HQ – Unit 5, Crest Distribution Park, Crest Road, High Wycombe. HP11 1UA ( From October)

The opportunity: To be an integral part of our growing sales team, with huge growth potential. This role has a wide range of development opportunities and scope for growth in both position and salary. Often being the first person to speak to our clients, and supporting multiple customer’s projects at a time this is a busy client facing role giving you exposure to all sorts of businesses in the industry.

Key responsibilities and accountabilities:

· Provide accurate, timely and competitive quotes to our clients.

· Keeping client information current including addresses and new contact names.

· Accurately communicate with all clients, making sure that NicLen UK is professionally represented.

· Ensure that all customers receiving quotes are contacted for post quote/ hire feedback in a personal and professional manner.

· Reach out to hire accounts, that haven’t been in contact in the last 6 months.

· Keep a record of customer requirements that we can’t fulfil.

· Effectively manage customer expectations.

· Stay up to date with the relevant technology and have a good understanding of the products you are working with.

· Help build a sub-hire network for regularly hired equipment.

· Attend regular team meetings to share your findings.

Person Specification:

· Strong communication skills, both verbal and written.

· An ability to problem solve independently.

· To work well under pressure and to tight deadlines.

· Highly motivated.

· A positive “can-do” attitude.

· Adaptability and the ability to transfer knowledge with both our team and customers.

· Ability to comply with the company’s policies and codes of conduct.

· Computer literate.

· Willingness to travel and occasional work unsocial hours.

· Be a good team player.

· Demonstrate loyalty and commitment to NicLen UK and all team members.

· Full UK driving licence (Ideally).

· Polite, professional, organized and focus.

· Able to multi-task.

· Reliable, punctual and trustworthy.

Desirable though not essential:

· A technical knowledge of the products that NicLen owns and uses.

· Working understanding of the event production, dry-hire, theatre/broadcast industries

· Experience of using a CRM software/inventory booking system

Hours: . Monday – Friday 8.30am-5.30pm (some flexibility).

Salary range: dependent on skills and experience. Plus workplace pension.

Terms: This is a permanent full-time post

The offer is subject to a probation period of 6 months and a successful DBS check.

Holiday entitlement for full-time employees is 22 days per annum plus bank holidays.

Tagged as: sales, sound, trainee, lighting, rigging, video, technical