Train Presentation Supervisor

Hitachi Automotive Systems Americas, Inc.; Stoke Gifford; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme with contributions up

Private medical insurance

Personal Accident insurance

Group Income protection

Group Life Insurance

Employee Assistance Programme

Job summary

Hitachi Rail is seeking a Train Presentation Supervisor based in Bristol at Stoke Gifford Train Maintenance Centre. The role oversees KPI-driven train presentation quality for Class 800 rolling stock, including cleaning services and contractor coordination. It is a permanent role with a rotating night shift.

You will drive KPI inspections, reports, and compliance with safety and environmental licences, contributing to continuous service improvements and PDP development.

Qualifications

• Experience in delivery of service quality and audits.
• Good written and verbal communications skills.
• Good report writing skills necessary.
• Knowledge of Microsoft Office Products (Word, Excel).
• Understanding of health and safety requirements in a working environment.

Responsibilities

• Conduct and record daily KPI inspections in accordance with IEP contract.
• Support KPI assessments and audits.
• Produce daily and periodic KPI reports for Operations Management.
• Maintain KPI records in SAP and wider systems.
• Oversee cleaning services and cleaning contractors.
• Monitor train presentation teams to maintain standards and complete duties.
• Ensure stock rotation and safety of cleaning materials.
• Develop and maintain procedures for cleaning, grounds and waste services on site.

Skills

Service quality experience

Audits

Written and verbal communications

Report writing

Microsoft Office (Word, Excel)

Education

Management experience

Team leadership

Customer service approach

Professional representation

Tools

Microsoft Office

Job description

Location: Bristol, Avon, United Kingdom | Job Schedule: Full time | Remote: No

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description

Hitachi Rail is looking for an enthusiastic self-motivated Train Presentation Supervisor who thrives in a fast-paced environment and is comfortable performing a wide range of tasks from administrative to strategic. The position is based in Bristol at Stoke Gifford Train Maintenance Centre.

Salary: £35,573 15% Shift allowance £3000 Location allowance Permanent contract

In this exciting role, you will be responsible to maintain and improve the quality and delivery of train presentation operations on our fleet of Class 800 rolling stock for the Intercity Express Program on the GWR West Main Line. This is a permanent role working on a rotating night shift basis.

Responsibilities

• Conduct and record daily KPI inspections in accordance with IEP contract (App A to Part C of Sch 6).
• Support internal and external KPI assessments and audits.
• Produce daily and periodic KPI reports for Operations Management team.
• Maintain KPI records in SAP and wider business systems.
• Work closely with Production teams to deliver allocated sets at the required train presentation standard, including the rectification of train presentation related defects.
• Oversee the delivery of cleaning services, cleaning operatives and cleaning contractors.
• Monitor train presentation teams to maintain standards and completion of assigned duties (including contractors).
• Responsible for control and distribution of cleaning material ensuring stock rotation and safety in storage.
• Take responsibility for developing and maintaining the procedures, systems and resources necessary for delivering cleaning, grounds and waste services on site.
• Ensure all statutory Safety, Health and Environmental licences/certificates relevant to areas of responsibility are available on site for audit and review.
• Conduct individual and collective KPI training and education.
• Ensure all statutory, health and safety and environmental licences, certificates and documentation relevant to areas of responsibility are available on site for audit and review.
• To be aware of and actively promote and implement Hitachi’s ethos, culture and values.
• To be involved in Hitachi Rail Europe’s staff development and training and participate in PDP procedures.
• Provide input on performance reviews and disciplinary issues.
• To undertake any other reasonable duties and responsibilities as may be required.

About you

Experience in delivery of service quality and audits. Good written and verbal communications skills. Good report writing skills necessary Good knowledge of Microsoft Office Products, word, excel. An understanding of health and safety requirements of a working environment Manage resources to ensure compliance with HR policies and procedures including but not limited to recruitment, staff performance, training, development and appraisals. Experience of and commitment to the effective implementation of equal opportunities and CSR policies. Ability to communicate effectively both orally and in writing.

Education / Qualifications

• Previous management experience.
• Behavioural: Excellent team management and good communication skills and effective customer service approach.
• Able to represent Hitachi in a professional manner at all times.
• Commitment to working as part of a team.

Desired Skills (not essential)

• Knowledge and experience of heavy industrial vehicle cleaning practices.
• SAP and IT experience.
• IOSH Management of Subcontractors.

What we offer

• Competitive salary
• 25 days holiday
• Pension scheme with contributions up to 9%
• Private medical insurance
• Personal Accident insurance
• Group Income protection
• Group Life Insurance
• Employee Assistance Programme
• We also offer additional perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

At Hitachi Rail, there is a place for everyone.

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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