Train Presentation

FirstGroup Internal; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking company dedicated to improving public transport and enhancing community mobility. As a vital member of the team, you will ensure trains are impeccably clean and safe for passengers. Your role will involve adhering to strict cleaning standards and using approved methods to maintain hygiene. This position offers a competitive salary and a range of benefits, including free travel for you and your family, extensive training, and a commitment to inclusivity and diversity in the workplace. If you are passionate about service and safety, this opportunity is perfect for you.

Benefits

Free duty and leisure travel on SWR services

Free leisure travel for spouse/partner

75% discount on other train companies

Full training and support

Exclusive retail offers

Excellent pension scheme

Qualifications

• Ability to communicate effectively with colleagues and customers.
• Strong interpersonal skills to assist diverse groups.

Responsibilities

• Ensure trains are cleaned and presented to the highest standards.
• Assist with emergency procedures and provide customer support.

Skills

Verbal Communication

Interpersonal Skills

Resilience

Job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to improve quality of life, by bringing people together to get the most out of life.

SWR is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the environment, introducing cleaner and more environmentally responsible methods of transport.

About the job

The holder of this post is responsible for cleaning and presentation of trains, ensuring all trains are clean and presented to the highest standard.

Ensuring cleaning duties are carried out in accordance with Train Presentation Standards and any local instructions.

You will use only approved equipment, chemicals and wear the appropriate personal protective equipment in accordance with the Control of Substances Hazardous to Health Regulations (COSHH).

Your main responsibilities will be:

• Ensure your personal safety and that of others, including that of visitors and contractors at all times.
• Assist traincrew and station staff in undertaking emergency procedures and evacuation procedures when required.
• Provide a safe, courteous and helpful service at all times.
• Comply with the Rules as defined in Network Rail Group Standard, South Western Railway Trains Employee Handbook, other regulations and Instructions, Group Standards and Legislation.
• To assist customers as appropriate, especially those with special needs or at times of service disruption.
• Clean and present trains for service in accordance with Train Presentation Standards.
• Provide managers and supervisors with proactive information that delivers higher and improved train presentation standards.
• Undertake cleaning of biological hazards.
• Observe COSHH Regulations in place.
• Complete paperwork as required, detailing and signing for all work carried out.
• Dispose of waste, including bio-waste and sharps in accordance with local instructions.
• Advise Manager of any problems or defects identified.
• To undertake additional tasks as required by the local manager applicable to the role.
• Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance complies with the company standard and is high at all times.

As a minimum, you will need to have:

• Good verbal communication skills
• Good interpersonal skills
• Resilience

About the location

Wimbledon Traincare Depot is a short walk from Wimbledon Park station and recently welcomed its first Class 701 train, marking a significant milestone in the £1bn transformation of suburban travel. Our current fleet operating on the suburban network (Class 455, 456, 458 and 707 trains) will be replaced over a 2 year period with 90 brand new 701's. Drivers, maintenance and other depot colleagues are currently in training to develop the new skills needed for the next generation of trains that will be fitted with all new modern technology. Wimbledon depot will eventually become the new maintenance home for the entire Class 701 fleet.

Working pattern

Working an average of 37 hours per week over an average of 5.5 days

Night shift pattern starting 2200-0600 includes weekend working on a rostered shift pattern

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse/partner and dependants (criteria dependent)
• 75% discount on many other train operating companies
• Full training and support with development
• Large range of exclusive retail offers
• Excellent pension scheme

We all belong at SWR.FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/