Train Manager

FirstGroup Internal; Worcester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading transport company in Worcester is looking for a Train Manager who will ensure customer satisfaction and safety on board. The ideal candidate is expected to work flexibly across shifts and possess strong communication and supervisory skills. A basic training salary of £30,580 is offered, rising to £44,342 for competent conductors. Comprehensive training and benefits are included.

Benefits

Defined benefit pension scheme

Free rail travel for you and your family

Company-sponsored health care plan

Qualifications

• Understanding of customers' needs is essential.
• Ability to build relationships and work as part of a team required.
• Confidence to manage challenging situations is necessary.

Responsibilities

• Deliver outstanding customer service as a Train Manager.
• Provide information and help to customers in a friendly manner.
• Manage safety and operational activities on board.

Skills

Customer service orientation

Flexibility

Excellent communication skills

Supervisory experience

Job description

About the job:

As a Train Manager, you will liaise with colleagues to deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services. You will be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of values – these help us deliver for our customers, drive business growth and serve our communities across the West. Working on board our trains, you will clearly demonstrate these behaviours and attitudes.

Your main responsibilities will be:

• To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey
• To be visible to our customers, providing information and help in a friendly and reassuring way
• To manage the safety and operational activities of the train
• To check and sell tickets, providing information and assistance as required
• To ensure a safe, clean and pleasant environment.

You'll need to be:

• Passionate and proactive about delivering outstanding customer service
• Determined to always perform well
• Flexible, with the ability to work a variety of shifts including weekends and bank holidays
• Comfortable working in a strictly regulated environment
• Proud to main high standards
• Able to stay cool, calm and collected when things don't go to plan

As a minimum, you will need to have:

• An understanding of customers' needs
• Excellent communication skills
• The ability to build relationships and work as part of a team
• Experience of front-line customer service
• Supervisory experience
• The confidence to deal with situations that may be challenging

About the location:

This position is based at Worcester Shrub Hill station and this is where you start and end your shifts.

Working Pattern:

This role will require you to work a variety of shifts which will include early starts and late finishes as well as weekends and bank holidays. Your starting and finishing times may be at times when public transport is not available so you must be able to get to and from the station without relying on this.

Additional Information:

You must live within a maximum of 60 minutes' travelling time of the depot.

This vacancy is being advertised to fill current vacancies and to create a talent pool for predicted future vacancies.

The basic training salary is £30,580 and you will receive the higher of your current rate or the training rate until you pass out as competent. The basic salary for a competent conductor is £44,342.

For further information please contact Tim Wright, Guards Manager, on 07525 273951, or Lucas Young, Guards Manager, on 07921 943731

Please submit your application online via the internal FirstGroup careers website: https://internal.firstgroupcareers.com/

In case of technical difficulties when submitting your application, please contact the Recruitment Team at [e-mail]

The Reward:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and an employee assistance programme.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/