Traffic Signal Incident Specialist

National Highways; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading transportation authority in the UK is seeking an experienced Traffic Signal Incident Specialist to manage incidents related to traffic signal technology. You will lead investigations and provide expert guidance within the Technology Operations Centre. The ideal candidate has strong expertise in traffic control systems and excellent communication skills. This role offers opportunities to impact the safety and reliability of road networks.

Qualifications

• Experience in monitoring, reporting and managing traffic signal faults.
• Strong knowledge of incident resolution using YUNEX UTC system.
• Ability to work collaboratively with stakeholders.

Responsibilities

• Lead the incident management process for traffic signal faults.
• Investigate appropriate actions for traffic signal faults.
• Provide specialist advice and escalation support.

Skills

Traffic control incident systems

YUNEX UTC system

Collaborative problem solving

Communication with stakeholders

Job description

About the job.

We have an exciting, unique opportunity for an experienced traffic control systems and technology specialist to join our Technology Operations Centre (TOC) in National Highways' Operational Control Division.

Traffic signals make up a vital part of our vast operational roadside technology assets, which are crucial to maintaining a safe and reliable road network and improving the customer experience. As a Traffic Signal Incident Specialist, you will be a 'go-to' point of contact and systems expert in the TOC, leading and co-ordinating responses to technology incidents related to traffic signal faults using the YUNEX UTC system.

In this newly created role (which will be known internally as a UTC Incident Specialist), you will be responsible for:

• Leading the incident management process for traffic signal faults, using specialist knowledge of the service and the software tool Yunex UTC.
• Investigating and determining appropriate actions for traffic signals faults, including remotely resolving faults where possible.
• Using the UTC System to determine root causes and appropriate actions for complex, reoccurring, and intermittent faults.
• Providing specialist advice to colleagues in the Technology Operations Centre and being the escalation point for traffic signals faults and issues.
• Developing and supporting the wider team in building knowledge and understanding of traffic signal faults, including use of UTC and other tools e.g. Stratos.

About you.

• Excellent understanding and experience of monitoring, reporting and managing traffic signal faults and how they are resolved
• Strong knowledge and experience of working with traffic control incident systems; experience of using YUNEX UTC system is essential.
• Proven ability to work collaboratively with other stakeholders (e.g. traffic signal contractors) to resolve technology faults
• Ability to translate and communicate accurate information to both technical and non-technical stakeholders / users
• Proven ability in developing and maintaining processes and procedures.

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.