Traffic Office Manager

Royal Mail; Warrington; On-site; GBP 36,000 - 39,000; Full time

Benefits offered by this job

Bonus potential 10%

25 days annual leave

Pension

CPC qualification

Job summary

Royal Mail is seeking a Traffic Office Manager at the North West Super Hub in Warrington. You will lead a frontline team of drivers, ensuring delivery of efficient transport operations and adherence to national work plans and SOPs.

The role emphasizes leadership, stakeholder engagement, and compliant operations, with a 41-hour week and an offer of development, including CPC qualification. Competitive salary £36,353–£39,353 with 10% bonus potential.

Qualifications

• Proven experience leading frontline teams in a logistics setting.
• Strong communication and stakeholder management skills.
• Ability to implement standard operating procedures (SOPs).

Responsibilities

• Lead and inspire a front-line team of drivers (7.5t+).
• Ensure operational work plans are met and SOPs followed.
• Collaborate with trade unions and stakeholders to improve service.
• Maintain compliance with policies and national work plans.

Skills

Leadership

Communication

Stakeholder management

People management

Job description

Job reference number 342062

Traffic Office Manager

Salary: £36,353 - £39,353 (dependent on experience), 10% bonus potential, 25 days annual leave and generous pension

Full time

Permanent

North West Super Hub, Warrington, WA5 3UY

This is an exciting time to join Royal Mail as we’re in the process of transforming towards a parcel led business. At the heart of this will be our National Distribution operation who move our parcels across a vast network throughout the UK. As a Transport Office Manager, you’ll facilitate the effective running of our transport office at North West Super Hub.

Reporting to the Distribution Manager, as a Transport Office Manager you will lead and inspire a front-line team of drivers of large goods vehicles (7.5tn and above). You’ll professionalise distribution, ensuring operational work plans are achieved and that our pipeline optimises the flow of parcels and mail, while maintaining compliance with business policies, national work plan and Standard Operating Procedures.

You will deliver results and a better service to our customers through your team by demonstrating trust in all colleagues. Using your excellent communication, influencing and stakeholder management skills, you’ll build effective relationships with key stakeholders, both internally and externally. You will achieve this working closely alongside our trade union representatives, by working together and delivering a great service every day, we can provide a first-class customer experience.

Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.

People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.

Resilience Focus: Is approachable, provides re‑assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.

Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.

Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.

Customer centric Focus: Implements a customer‑first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

Shift patterns:

41 Hours Monday to Friday 06:00 - 14:00

Benefits

In return, we offer an excellent salary and benefits package including an opportunity to gain a recognised CPC qualification. This will be an excellent opportunity for you to develop your managerial skills and you will be supported for future career development.

Assessment process

Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability‑based interview and a short management scenario exercise more details of which will be provided on the day.

About Us

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date:

2nd Septemeber.

Please note, this advert may close early if the appropriate number of applications has been reached.

Interviews expected:

Week Commencing wc 14th September