Traffic Marshall

MAG (Airports Group); Wythenshawe; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Pension up to 10%

Free parking

Subsidised public transport

Employee discounts

Virtual GP service

Care Concierge

Volunteering days

Job summary

MAG (Airports Group) seeks a Traffic Marshal to help keep Manchester Airport moving safely and efficiently. You will provide first-line assistance to passengers and users of forecourts, car parks and transport areas, ensuring safe access and excellent service.

You’ll manage traffic flow, respond to congestion, and cover a rotating shift pattern across days and nights. The role includes a range of operational duties, customer support and collaboration with Landside Operations teams.

Qualifications

• Strong customer service experience and commitment to positive experience.
• Excellent interpersonal and conflict-management skills for challenging situations.
• Ability to work with minimal supervision and use initiative.
• Proactive approach to identifying and resolving traffic-management issues.
• Excellent communication with customers, colleagues and airport partners.
• Ability to work outdoors in all weather conditions and across rotating shift patterns.
• Full UK manual driving licence is essential.
• Basic IT skills including Microsoft Office.

Responsibilities

• Manage taxi management systems and ensure compliance with Airport Code of Conduct and SOPs.
• Maintain safe traffic flow at Terminal 2/3 forecourts and passenger drop-offs; assist customers.
• Support Ground Transport Interchange and Mobile Patrols to keep traffic moving.
• Assist passengers and act as an airport ambassador across Landside Operations.
• Identify and report hazards, traffic issues, and security concerns to the right channels.
• Support traffic management during busy periods or disruptions.

Skills

Customer service

Conflict management

Initiative

Communication

Teamwork

Driving licence

Microsoft Office

Problem solving

Job description

Select how often (in days) to receive an alert:

• Permanent contract – Full Time (42 hours per week)
• £33,404 per annum, inclusive of 17.5% shift allowance
• 4 on, 4 off rotation – mix of day and night shifts

Why MAG?

Every year, Manchester Airport connects over 28 million passengers with more than 200 destinations across the globe. As one of the UK’s largest airports and part of MAG, the UK’s largest airport operator group, Manchester Airport plays a vital role in connecting people, businesses and communities.

At MAG, we know that creating a first-class journey for our customers starts with creating a first-class career journey for our colleagues. We’re committed to building inclusive environments where our people can thrive, develop and be themselves.

You’ll also have access to a great range of benefits, including:

• Flexible and generous company pension plan, with company contribution options of up to 10%
• Free parking
• Subsidised public transport
• A huge range of company discounts
• Free 24/7 Virtual GP service
• Care Concierge service
• Two volunteering days per year

The Role

As a Traffic Marshall, you’ll play an important role in keeping Manchester Airport moving safely and efficiently.
This is a highly customer-focused, operational role where you’ll provide first-line assistance to passengers and other users of our forecourts, car parks and transport areas. You’ll help ensure safe access and egress for passengers, colleagues and service partners while delivering excellent customer service.

You’ll be responsible for helping to maintain the continuous flow of traffic across Manchester Airport’s road network, forecourts and car parks, proactively responding to congestion and other issues that could disrupt airport operations.

You’ll work across a variety of Traffic Marshall duties, including the Taxi Feeder Park, Terminal 2 and Terminal 3 forecourts, the Ground Transport Interchange and Mobile Patrols, giving you plenty of variety throughout your working week.

Your key responsibilities will include:

• Taxi Feeder Park – Managing the airport’s taxi management operational system and ensuring the hackney trade operates in accordance with the Airport Code of Conduct and relevant Standard Operating Procedures.
• Terminal 2 & Terminal 3 Forecourts – Helping to maintain a continuous and safe flow of traffic, including passenger drop-offs, buses and taxis, while assisting customers with enquiries and providing excellent customer service.
• Ground Transport Interchange – Supporting the safe and efficient movement of vehicles and passengers and assisting customers with general enquiries.
• Mobile Patrols – Patrolling designated landside areas across the airport, identifying and addressing issues that could disrupt traffic flow or create safety or security concerns.
• Providing assistance, information and support to passengers and acting as an ambassador for Manchester Airport.
• Working closely with colleagues across Landside Operations, including Car Park Operations and Customer Transport Operations.
• Proactively managing vehicles stopped or parked in unauthorised areas, including vehicles blocking entrances, bus lanes or other operational areas.
• Supporting customers who may be upset or frustrated, using empathy, professionalism and effective conflict-management skills to help resolve situations.
• Identifying and reporting potential safety or security concerns through the appropriate channels and, where necessary, working with Greater Manchester Police and Landside Management.
• Supporting traffic management and diversions during busy periods, operational disruption or emergency situations.
• Helping to maintain a safe and secure airport environment by identifying and reporting hazards or irregularities.

What will make you successful in the role?

We’re looking for someone who enjoys working with people and can remain calm and professional in a busy operational environment.

To be successful, you’ll need:

• Strong customer service experience and a genuine commitment to delivering a positive customer experience.
• Excellent interpersonal and conflict-management skills, particularly when dealing with challenging situations.
• The confidence to use your own initiative and work with minimal supervision.
• A proactive approach to identifying and resolving traffic-management issues.
• Excellent communication skills and the ability to communicate effectively with customers, colleagues and other airport partners.
• The ability to work accurately and make appropriate decisions under pressure.
• The flexibility to work outdoors in all weather conditions.
• The ability to work a rotating shift pattern covering both days and nights.
• A collaborative approach and the ability to work effectively as part of a team.
• A full UK manual driving licence – essential.
• Basic IT skills, including experience using Microsoft Office platforms.
• Previous experience in traffic management, transport, car parking, security, customer service or a similar operational environment would be advantageous.

Be part of the team that keeps Manchester Airport moving and helps deliver a safe, smooth and welcoming experience for every passenger.

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.