Traffic Marshall

The Manchester Airports Group; Manchester; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Flexible pension plan

Free parking

Subsidised public transport

Huge range of company discounts

Free 24/7 Virtual GP

Care Concierge service

Two volunteering days per year

Job summary

The Manchester Airports Group (MAG) is hiring a Ground Transport Operative to keep traffic flowing and assist passengers across Terminal forecourts and landside areas at Manchester Airport. You will work outdoors in all weather, handle enquiries with professionalism, and act as an ambassador for MAG.

This role requires a full UK driving licence, excellent customer service, conflict-management skills, and the ability to work rotating day and night shifts.

Qualifications

• Full UK manual driving licence – essential.
• Strong customer service experience and commitment to delivering a positive customer experience.
• Excellent interpersonal and conflict-management skills.
• Ability to use your own initiative with minimal supervision.
• Proactive approach to resolving traffic-management issues.
• Excellent communication with customers, colleagues and partners.
• Ability to work outdoors in all weather; rotating days/nights.

Responsibilities

• Taxi feeder park: manage taxi management system and ensure hackney trade follows Airport Code of Conduct and SOPs.
• Terminal 2 & Terminal 3 forecourts: maintain safe flow of traffic, passenger drop-offs, buses and taxis; assist customers.
• Ground transport interchange: support safe/m efficient movement and assist inquiries.
• Mobile patrols: patrol landside areas; identify issues affecting traffic or safety.
• Provide assistance, information and support to passengers; act as MAG ambassador.
• Work with Landside Operations teams, Car Park Operations, Customer Transport Ops.
• Proactively manage vehicles stopped or parked in unauthorized areas.
• Support upset customers with empathy and conflict management.
• Identify/report safety or security concerns; coordinate with police when needed.
• Support traffic management and diversions during busy periods or emergencies.
• Maintain a safe airport environment by reporting hazards.

Skills

Customer service

Conflict management

Communication

Team player

Initiative

Driving licence

Microsoft Office

Tools

Microsoft Office

Job description

Key responsibilities

• Taxi Feeder Park - Managing the airport's taxi management operational system and ensuring the hackney trade operates in accordance with the Airport Code of Conduct and relevant Standard Operating Procedures.
• Terminal 2 & Terminal 3 Forecourts - Helping to maintain a continuous and safe flow of traffic, including passenger drop-offs, buses and taxis, while assisting customers with enquiries and providing excellent customer service.
• Ground Transport Interchange - Supporting the safe and efficient movement of vehicles and passengers and assisting customers with general enquiries.
• Mobile Patrols - Patrolling designated landside areas across the airport, identifying and addressing issues that could disrupt traffic flow or create safety or security concerns.
• Providing assistance, information and support to passengers and acting as an ambassador for Manchester Airport.
• Working closely with colleagues across Landside Operations, including Car Park Operations and Customer Transport Operations.
• Proactively managing vehicles stopped or parked in unauthorised areas, including vehicles blocking entrances, bus lanes or other operational areas.
• Supporting customers who may be upset or frustrated, using empathy, professionalism and effective conflict-management skills to help resolve situations.
• Identifying and reporting potential safety or security concerns through the appropriate channels and, where necessary, working with Greater Manchester Police and Landside Management.
• Supporting traffic management and diversions during busy periods, operational disruption or emergency situations.
• Helping to maintain a safe and secure airport environment by identifying and reporting hazards or irregularities.

We're looking for someone who enjoys working with people and can remain calm and professional in a busy operational environment.

Requirements

• Strong customer service experience and a genuine commitment to delivering a positive customer experience.
• Excellent interpersonal and conflict-management skills, particularly when dealing with challenging situations.
• The confidence to use your own initiative and work with minimal supervision.
• A proactive approach to identifying and resolving traffic-management issues.
• Excellent communication skills and the ability to communicate effectively with customers, colleagues and other airport partners.
• The ability to work accurately and make appropriate decisions under pressure.
• The flexibility to work outdoors in all weather conditions.
• The ability to work a rotating shift pattern covering both days and nights.
• A collaborative approach and the ability to work effectively as part of a team.
• A full UK manual driving licence - essential.
• Basic IT skills, including experience using Microsoft Office platforms.
• Previous experience in traffic management, transport, car parking, security, customer service or a similar operational environment would be advantageous.

Benefits

• Flexible and generous company pension plan, with company contribution options of up to 10%
• Free parking
• Subsidised public transport
• A huge range of company discounts
• Free 24/7 Virtual GP service
• Care Concierge service
• Two volunteering days per year

Be part of the team that keeps Manchester Airport moving and helps deliver a safe, smooth and welcoming experience for every passenger.

Every year, Manchester Airport connects over 28 million passengers with more than 200 destinations across the globe. As one of the UK's largest airports and part of MAG, the UK's largest airport operator group, Manchester Airport plays a vital role in connecting people, businesses and communities.

We're building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We're on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there's space for your unique strengths to shine. Whether this is your first role or your next big step, we want to hear from you - even if you don't think you tick every box. What matters most is what you bring. We're proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We're committed to helping you perform at your best.

At MAG, we know that creating a first-class journey for our customers starts with creating a first-class career journey for our colleagues. We're committed to building inclusive environments where our people can thrive, develop and be themselves. Our Colleague Communities play a big part in that: Women's Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.