Traffic Management Support Coordinator

Network Plus; Lancashire; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Go Traffic Management in Lancashire is seeking a diligent Back Office/Customer Service assistant to handle Traffic Management requests through to accurate invoicing. You will support the Operations Team and ensure timely, correct billing for external and internal clients.

Hours for this role will be 07.00 - 17.00. The role offers a competitive salary, a full benefits package, and a friendly, safety‑driven environment within a growing national provider.

Qualifications

• Self organisation and prioritising – demonstrate the ability to organise work so tasks are completed accurately and on time.
• Record keeping – maintain records of work undertaken, progress and outcomes.
• Use of work tools – demonstrate competence with all work tools.
• Initiative and confidence – contribute ideas and know when to escalate or handle tasks themselves.

Responsibilities

• Request, monitor and chase TM CAD Drawings.
• Provide full customer service support and respond to enquiries.
• Dedicated resource for nominated clients.
• Complete and maintain live Ops Boards daily.
• Complete Job Requests via customer portals.
• Ensure client KPIs are met.
• Assist Agents / GTM TM Operatives with ETAs and report issues to Depot Managers.
• Cross-check between Mod+ Forms and InspHire for anomalies and invoicing.
• Check site clears from the previous night and feedback to clients.
• Reconcile What's Out Where Reports for allocated clients.
• Liaise with subcontractors for assistance with works.
• Support team to ensure workload is completed by close of play.
• Inform Depot Supervisor / Depot Manager of upcoming jobs.

Skills

Self-organisation

Record keeping

Work tools

Initiative & confidence

Job description

Description

Provide Back Office support and customer service for the receiving and processing of Traffic Management requests through to correct invoicing for both external and internal clients. Ensure that clients are invoiced correctly reducing potential rework and the need to raise credit notes. Engage with and support the Operations Team to facilitate smooth customer services. Hours for this role will be 07.00 - 17.00

Key Responsibilities

• Request, monitor and chase when necessary, all requested Traffic Management (TM) CAD Drawings.


• Provide full customer service support and proactively answer customer enquiries.


• Dedicated resource for nominated clients.


• Complete and maintain live Ops Boards daily.


• Complete Job Requests via customer portals.


• Ensure client KPIs are met.


• Assist Agents / GTM TM Operatives in gaining ETAs and report on any potential issues to the Depot Managers.


• Cross-check between Mod+ Forms and InspHire for any anomalies and to ensure correct invoicing.


• Check site clears from the previous night each morning to ensure all equipment has been lifted and accurately feedback to our clients.


• Reconcile What's Out Where Reports for allocated clients.


• Liaise with subcontractors for assistance with works.


• Liaise with your colleagues within the team and assist each other when necessary to ensure everybody's workload is completed by close of play.


• Pass any errors to the relevant Depot Supervisor / Depot Manager.


• Inform Depot Supervisor / Depot Manager of any upcoming jobs upon receipt.


• Liaise directly with the client to highlight any potential issues and provide relevant feedback where required


• Send daily reports to the client to monitor KPI's


• Be responsible for investigating council defects and action accordingly in line with current legislation


• Review reports from the commercial team to ensure correct payments are made


• Coordinate the planning and deployment of traffic management in line with client demands.

Experience and Qualifications

• Self organisation and prioritising – job holder should demonstrate the ability to organise their work in such a way that tasks are completed accurately and on time. Including managing reactive workloads.


• Record keeping – job holder should be able to demonstrate records of work undertaken and completed as well as work in progress.


• Use of work tools – job holder should demonstrate competence using all work tools.


• Initiative and confidence – job holder should be able to demonstrate a willingness to contribute new ideas to improve things and should be able to determine when to refer a matter to someone else or whether to deal with it themselves. Job holder should be confident attending daily teams meetings with the client to discuss planned works.

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Go Traffic Management

Go Traffic Management has been serving traffic management solutions to clients since 2008, and are now one of the UK's largest traffic management providers. Our services are delivered from our 22 regional depots, through our dedicated team of 200 employees and support network of approved suppliers.

At Go Traffic Management, we have a reputation for providing clients with extensive, well-planned, and expertly delivered solutions for projects and schemes of all sizes. We pride ourselves in meeting (and often exceeding) clients' expectations in a professional and cost-effective manner, which is a strategy that has resulted in our long-standing working relationships with clients, partners, and stakeholders.

Be: SAFE - Go Traffic Management

Our Be: SAFE campaign actively encourages our workforce to work safely and avoid unsafe acts and conditions by following four basic rules.