Traffic Clerk

DX Network Services; Poyle; Presencial; GBP 20.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company Pension Scheme

Life Assurance

Employee Assistance programme

Descripción de la vacante

DX Network Services is seeking a Traffic Clerk to provide administrative support for traffic and warehousing operations. You will ensure accurate information flow, respond to external customer queries, and provide up-to-date delivery details.

The role emphasizes adherence to operating procedures and strong Excel usage to manage data. Preferred candidates will have experience in traffic, warehousing or logistics, solid local geography knowledge, and a customer-focused approach.

Formación

• Experience in traffic, warehousing or logistics operations preferred.
• Excellent communication with customers and drivers.
• Strong IT skills and proficiency in Excel.

Responsabilidades

• Support on the road management of the traffic operation through communication and guidance.
• Ensure administrative tasks are completed in line with company requirements.
• Handle customer/driver enquiries politely and efficiently.
• Strive to meet service level targets and maximise fleet utilisation.
• Escalate service issues to protect the company image and brand.

Conocimientos

Communication

Customer service

Logistics knowledge

Herramientas

Excel

Descripción del empleo

The role of the Traffic Clerk is to provide administrative support for the traffic teams ensuring the accurate flow of information throughout the traffic and warehousing operations and escalating issues where they occur. The Traffic Clerk has extensive contact with external customers, answering queries and providing up to date delivery information., Ensure all traffic and warehousing operations are undertaken in line with company operating procedures

• Supporting the on the road management of the traffic operation through communication and guidance
• Ensuring all required administrative tasks are completed in line with company requirements
• Dealing with customer / driver enquiries in a polite and effective manner
• Ensure service level targets and KPI's are achieved by maximising fleet utilisation
• IT literate; with a high competence in Excel
• Dealing with and escalating service complaints to ensure effective resolution for the customer and protecting the company image and brand

It would be preferred that you have previous experience of working in traffic, warehousing or logistics operations and can demonstrate good local geographical knowledge.

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about you progressing your career with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

Competitive Rates of Pay

• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!