Pre Brief Clerk

DX Network Services; City Of London; Presencial; GBP 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holidays: 20 days + bank holidays

Long Service Recognition

Company Pension Scheme

Life Assurance

Employee Assistance programme

DX Discounts Portal

Descripción de la vacante

DX Freight, part of the DX Network Services group, is seeking a driver support role to back the Shift Manager in maintaining high service standards and driver compliance. You will help ensure drivers are prepared, report for pre-briefs, and complete service centre cycles efficiently, contributing to reliable next-day or scheduled deliveries across the UK and Ireland.

You will analyse failed deliveries and collections, interrogate service centre performance using DXNS databases, and ensure

Formación

• Driver pre-brief preparation and coaching to maintain service standards
• Performance management of drivers including analysis of failed deliveries/collections
• System driven analysis of service centre delivery and collection performance
• Accurate reconciliation of returned documentation to protect revenue and aid billing

Responsabilidades

• Support the Shift Manager in completing daily driver pre-briefs
• Ensure drivers report to pre-brief and return to Service Centre per schedule
• Analyse failed deliveries and collections for DXE customers
• Interrogate DXNS databases to monitor delivery performance
• Check returned documents against expected records for revenue protection
• Ensure attendance at delivery/collection points aligns with schedule and challenge exceptions before drivers depart
• Contribute to DX Freight’s aims of reliable next-day or scheduled deliveries and added value services

Descripción del empleo

To support the Shift Manager in completion of daily driver pre-briefs to ensure high standards of Customer service and driver compliance with all operational processes. This role is essential in ensuring our divers are fully prepared on the road enabling them to give our customers the best service experience., Ensure that all drivers report to pre-brief; structure driver returns to Service Centre so that Customer delivery and collection performance can be effectively managed

Complete performance management process with Drivers to include analysis of all failed deliveries and collections for DXE Customers

Conduct system driven interrogation process of complete Service Centre delivery and collection performance using DXNS databases

Ensure that returned documentation is correct and reconciled against that expected to protect revenue and support accurate billing

Validate that all assigned delivery and collection points have been attended according to schedule; challenge all performance exceptions prior to Driver departure

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

Competitive Rates of Pay

• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!