Trading Team Manager

AXA Group; Maidstone; On-site; GBP 70,000 - 90,000; Full time

Job summary

AXA Group in Maidstone is seeking a Trading Team Manager to lead and develop the underwriting team at our Maidstone branch. You will drive performance and profitability while upholding a strong culture of underwriting excellence and regulatory compliance.

You will foster accountability, support growth through tailored development plans and mentoring, and build strong stakeholder relationships to deliver durable results.

Qualifications

• Self-driven with the ability to develop and lead others.
• Strong leadership and management skills with a proven track record.
• Excellent interpersonal skills and experience in building long-term internal and external relationships.
• Committed to coaching, mentoring, and staff development.
• Pragmatic, confident decision-maker with strong written and verbal communication skills.
• Deep knowledge of process management, KPI tracking, and effective prioritisation.
• Skilled in resource and capacity planning and management.
• Experienced in performance management, including 1:1s, goal setting, and driving results.

Responsibilities

• Lead and motivate employees to deliver top line and profit.
• Management control of our conduct and underwriting frameworks.
• Internal and external stakeholder networking, proactively seeking and acting on feedback to increase internal and external satisfaction ratings.
• Oversee, organise and deliver operational plans to achieve high standard of service to our customers.
• Maximise process efficiencies, productivity and the use of back-office functions.
• Investigate and implement business improvements and drive a positive change culture.
• Support the deliver and successful implementation of new deals.
• Deliver effective performance management including development, training and succession planning to raise capability and performance.

Skills

Self-driven

Leadership

Interpersonal skills

Coaching

Decision making

Process management

Resource planning

Performance management

Job description

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

Job overview:

Join us as a Trading Team Manager, where you’ll lead and develop the underwriting team at our Maidstone branch. You'll work closely with your team to delivering top performance and profitability by uphold a strong culture and promoting underwriting excellence. As a manager, you'll foster accountability, ensure we comply with regulations, and build solid relationships with stakeholders. Plus, you'll get a tailored development plan and mentoring to support your growth and help you to reach your full potential as a high-achieving leader in AXA Commercial.

Key responsibilities:

• Lead and motivate employees to deliver top line and profit.


• Management control of our conduct and underwriting frameworks.


• Internal and external stakeholder networking, proactively seeking and acting on feedback to increase internal and external satisfaction ratings.


• Oversee, organise and deliver operational plans to achieve high standard of service to our customers.


• Maximise process efficiencies, productivity and the use of back-office functions.


• Investigate and implement business improvements and drive a positive change culture.


• Support the deliver and successful implementation of new deals.


• Deliver effective performance management including development, training and succession planning to raise capability and performance.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least three days a week (60%) away from home. Away from home means attending the Maidstone office, visiting clients or attending industry events.

Your skills & experience:

• Self-driven with the ability to develop and lead others to be accountable for their performance.


• Strong leadership and management skills with a proven track record of delivering results.


• Excellent interpersonal skills and experience in building long-term internal and external relationships.


• Committed to coaching, mentoring, and staff development.


• Pragmatic, confident decision-maker with strong written and verbal communication skills.


• Deep knowledge of process management, KPI tracking, and effective prioritisation.


• Skilled in resource and capacity planning and management.


• Experienced in performance management, including 1:1s, goal setting, and driving results.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

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