Trading Platform Operations Lead & SME

FinTop Consulting; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A global financial services firm is seeking an Operations Senior Executive to manage trading platforms, mentor team members, and ensure excellent client experiences. This role involves guiding customers from technical onboarding to live trading, resolving trading issues, and collaborating closely with various stakeholders. The ideal candidate should possess strong communication skills, in-depth knowledge of financial markets, and the ability to thrive in a fast-paced environment. They will ensure that all operations meet the necessary SLAs while providing high-quality back-office support.

Qualifications

• Experience with trading systems such as MT4/5 and others.
• Ability to manage and support trading systems effectively.
• Strong problem-solving skills to handle trading issues.

Responsibilities

• Manage trading platforms and guide customers from onboarding to live trading.
• Act as Subject Matter Expert and provide mentorship to the team.
• Ensure communication meets SLAs and handle customer concerns.

Skills

Technical onboarding

Strong communication

Empathy and emotional intelligence

Detail-oriented

Knowledge of financial markets

Tools

MT4/5

PrimeXM

YourBourse hubs

Trading platform

Job description

A global financial services firm is seeking an Operations Senior Executive to manage trading platforms, mentor team members, and ensure excellent client experiences. This role involves guiding customers from technical onboarding to live trading, resolving trading issues, and collaborating closely with various stakeholders. The ideal candidate should possess strong communication skills, in-depth knowledge of financial markets, and the ability to thrive in a fast-paced environment. They will ensure that all operations meet the necessary SLAs while providing high-quality back-office support.