Trading Assistant

Blue Moon Recruitment; Grimsby; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Ramsden International is seeking a proactive partnership specialist to support the management of relationships with Waitrose and Co-op, reporting to the Category & Trading Manager. This varied role offers exposure to the sales team and our private label brands, with international collaboration.

Based at our Grimsby head office with hybrid working (Mon & Fri remote; Tue-Thu in office), the ideal candidate has 2–3 years in commercial or customer service, plus experience in CRM and a drive to

Qualifications

• Experience in commercial/customer relationship management.
• Ability to work in a fast-paced export team environment.
• Ability to identify areas of change, recommend actions and implement.
• Project management skills with end-to-end delivery.
• Strong commitment to aligning operations with customer needs.
• Proactive approach to testing and improving processes.

Responsibilities

• Support the category and retailer own-brand business with the manager.
• Assist in delivering Waitrose and Co-op category strategies.
• Contribute to annual budget delivery through cross-functional collaboration.
• Manage Waitrose end-to-end order process and fulfilment.
• Maintain range and pricing files and communicate changes.
• Coordinate with Product Data and Compliance teams on product information.

Skills

Commercial CRM

Customer relationship management

Fast-paced environment

Project management

Communication across levels

Excel basics

Numeracy

Tools

Advanced IT skills

Excel (Beginner to intermediate)

Job description

THE COMPANY

Ramsden International are an award-winning British Grocery Export Business, proud to supply 24,000+ products to more than 650 customers in 133 countries worldwide.

HYBRID WORKING POLICY (39 hours per week)

• Monday and Friday working from home.
• Tuesday, Wednesday & Thursday working from the Head Office in Grimsby.

ROLE OVERVIEW

The primary aim of the role is to support the management of our relationships with Waitrose and Co-op, reporting to the Category & Trading Manager. This is a varied role that will offer a broad variety of experience allowing accelerated personal development. This role will work closely with the Category & Trading Manager to support the sales team and our retail partners, driving growth for our private label brands globally. This will also require working closely with the international sales team, as well as managing our relationships with Waitrose and Co‑op. This role is ideal for someone who has 2-3 years of commercial or customer service. Knowledge of commercial/customer relationship management is preferred.

KEY RESPONSIBILITIES

• Work with the Category & Trading Manager to support the category and retailer own brand business
• Support the delivery of the Waitrose and Co‑op category strategies
• Support the delivery of the annual budgets through cross-functional working internally and with external retail partners
• Manage the Waitrose end-to-end order process and fulfilment
• Manage range and pricing files, monitor changes and communicate internally
• Work closely with the Product Data and Compliance Teams to ensure all product data and other relevant information is current and available when suggesting products in territory
• Select appropriate product substitutions for discontinued lines where not offered by suppliers
• Support the wider Trading team during key events, e.g. Christmas and Easter

SKILLS REQUIRED

• Experience commercial/customer relationship management
• A person who can work in a fast‑paced export team environment
• Ability to identify areas of change, recommend future actions and manage implementation
• Project management skills with an ability to see things through to completion
• A strong commitment to align the business operations with the needs of customers
• A positive, can‑do approach, one that wants to test new things, develop creative and innovative solutions and seeks continual improvement
• Ability to balance the needs of commercial performance with the ethos of the business
• Not afraid to be hands on, collaborative and support across the business
• Decisive individual with ability to work independently
• Ability to communicate effectively across all levels of the business and with customers and suppliers
• Advanced level IT skills
• Beginner to Intermediate Excel experience required
• Strong numeracy skills ranging from interpretation of data to management accounts