Trading Assistant

AF Blakemore & Son Ltd; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A dynamic family-owned business in Birmingham is seeking a support role for their Commercial team. Responsibilities include data entry, administrative support, and customer communication. The ideal candidate will have strong numeracy and literacy skills, experience in a similar role, and proficiency in Microsoft programs. A commitment to customer service and the company's values is essential.

Qualifications

• High level of numeracy and literacy is essential.
• Previous experience in a similar role is essential.
• Keen approach to working both in a team and independently.

Responsibilities

• Ensure accurate data entry for product information and pricing.
• Provide administrative assistance to the Commercial team.
• Liaise with suppliers regarding delivery schedules.

Skills

Numeracy

Literacy

Communication

Organizational skills

Customer focus

Education

A Level standard or equivalent

Tools

Microsoft programs

Job description

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A.F. Blakemore & Son Ltd is a dynamic, family-owned business with a proud heritage dating back to 1917. As one of the UK’s largest privately owned companies, we employ over 5,000 people and generate a turnover of £1.1 billion. Ranked among the UK’s top 100 private businesses, we’re passionate about food, innovation, and service. Our operations span retail, wholesale distribution, foodservice, fresh meat, logistics, and shop fitting.

Purpose of the role

To support the Commercial team in managing and optimising the sales and buying processes within the organisation.

Key Accountabilities:

Data Entry and Maintenance

• Ensuring accurate data entry for product information, pricing and promotions is as well as maintaining up to date records in the database.

Administrative Support

• Providing general administrative assistance to the Commercial team, including the preparation of documents, scheduling meetings and maintaining systems always delivered with a high degree of accuracy.
• Supporting the Commercial team in achieving key performance indicators (KPI’s).

Communication

• Liaising with suppliers regarding delivery schedules, pricing, promotional proposals etc. fostering strong relationships for smoother operations.
• To act as the first point of contact for internal and external communications managing phone calls, emails and correspondence effectively.

Customer Support

• Assisting with customer enquires (either via the Commercial team, sales team or customer services) relating to orders, product availability pricing and delivery timelines, always ensuring a high level of customer service.

Sales and Process Optimisation

Assisting in the data preparation and the analysis of sales and data performance metrics to identify trends, opportunities and areas for improvement

Generic Responsibilities:

• Ensure compliance with “The Blakemore Way” and appropriate levels of the competency framework
• Maintain employee and organisational confidentiality in line with the Data Protection Act
• Demonstrate commitment to equality and diversity
• Comply with Health and Safety responsibilities in line with the Company Health, Safety and Environmental Policy
• Comply with all other policy and legal requirements in relation to role

Key Knowledge, Skills, Experience and Qualifications Required:

• A high level of numeracy and literacy is essential
• Working knowledge of Microsoft programs essential
• Educated to an A Level standard or equivalent is desirable
• Previous experience in a similar role is essential
• Reliably follows instructions and procedures
• Keen and enthusiastic approach to working both in a team and independently
• Ability to produce accurate work within agreed timescales
• Excellent communication skills and the capacity to build good working relationships with colleagues and customers
• Strong organisational and planning skills with an attention to detail
• Customer focussed and understands the importance of this to the business
• Positive attitude and flexibility in covering other roles in the department
• Shows a commitment to ongoing personal development and training, always striving to improve
• Demonstrates integrity, a strong work ethic and upholds the company values and principles