Trade & Working Capital Client Service Account Manager

J.P. Morgan; Bournemouth; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial services firm in Bournemouth is seeking a Trade & Working Capital Client Service Account Manager. This role involves managing client relationships, ensuring smooth financial operations, and providing expert advice on supply chain finance. The ideal candidate will have strong knowledge in supply chain and trade finance and experience in client service. Excellent communication and analytical skills are essential for success in this role.

Qualifications

• Strong knowledge of supply chain finance and trade finance instruments.
• Experience in client service or account management within the financial services industry.
• Excellent communication and interpersonal skills.

Responsibilities

• Liaise with buyers and program managers to address principal collections.
• Manage and maintain strong relationships with clients.
• Provide expert advice and solutions to clients.

Skills

Knowledge of supply chain finance

Client service experience

Excellent communication skills

Analytical skills

Microsoft Office proficiency

Job description

Are you passionate about supply chain finance? Join our team as a Trade & Working Capital Client Service Account Manager, where you'll liaise with buyers and program managers to address principal collections and support our clients' financial needs.

As a Trade & Working Capital Client Service Account Manager in the Supply Chain Finance Team, you will manage client relationships and ensure seamless operations in addressing principal collections and program management. Your role is vital in liaising with buyers and program managers to support our clients' supply chain finance needs.

Job responsibilities

• Liaise with buyers and program managers to address principal collections and ensure smooth financial operations.
• Manage and maintain strong relationships with clients, acting as a primary point of contact for their supply chain finance needs.
• Provide expert advice and solutions to clients, ensuring their satisfaction and loyalty.
• Collaborate with internal teams to ensure seamless execution of supply chain finance transactions.
• Conduct regular reviews and assessments to ensure compliance with relevant regulations and internal policies.
• Review and produce reporting for internal distribution on Buyer collection status.
• Maintain accurate records and generate reports for management and regulatory purposes.
• Identify opportunities for process improvements and implement strategies to enhance client service delivery.
• Conduct training sessions for clients and internal teams to ensure understanding of supply chain finance processes.

Required qualifications, capabilities, and skills

• Strong knowledge of supply chain finance and trade finance instruments.
• Experience in client service or account management within the financial services industry.
• Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in using Microsoft Office Suite and financial software applications.
• Knowledge of regulatory compliance and risk management in supply chain finance.

Preferred qualifications, capabilities, and skills

• Experience in liaising with buyers and program managers in a financial services context.
• Familiarity with industry best practices in supply chain finance.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Strong attention to detail and organizational skills.
• Ability to adapt to changing client needs and regulatory requirements.