Trade Sales Manager

JR United Kingdom; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading construction retail company in the UK is looking for a Sales Desk Manager to oversee daily operations, drive sales performance, and lead a team in delivering excellent customer service. The ideal candidate has experience in retail management, strong leadership skills, and a passion for team development. This role offers a competitive benefits package including discounts, bonuses, and career development opportunities.

Benefits

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Family Leave Pay

Free Breakfast

Apprenticeships & Career Development

Refer a Friend Bonus

Enhanced Pension Scheme

EarlyPay

Profit-Based Bonus Scheme

ShareSave Scheme

Retail & Leisure Discounts

Health Cash Plan

Employee Assistance Programme

Life Assurance

Gym Discounts

Cycle to Work Scheme

Qualifications

• Experience managing a sales team in a retail environment.
• Ability to drive sales and meet margin targets.
• Strong customer service and communication skills.

Responsibilities

• Manage the daily operations of the sales desk.
• Drive the store's sales plan and customer service standards.
• Lead a team to achieve profitability and margin targets.

Skills

Leadership

Customer Service Excellence

Team Motivation

Sales Target Achievement

Job description

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• Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities
• Drive the implementation of the store's sales plan, aligning the team to deliver against key sales and margin targets
• Champion customer service excellence across the team, meeting service level agreements for in-person and telephone support
• Maximise upsell opportunities and ensure strong product promotion, including monthly offers and direct orders

Driving Commercial Success

• Lead the team to meet store profitability and margin targets through sound commercial decisions
• Manage the quote bank and Customer Contact platform, supporting the team to improve conversion rates and achieve sales goals
• Understand and respond to local customer needs, developing effective business-to-business relationships
• Monitor customer accounts, identify growing members, and work with the team to grow new business and retain key clients

Empowering and Developing the Team

• Line manage the trade sales team-defining and assigning tasks, managing performance, and coaching for improvement
• Inspire and motivate your team daily, creating a culture of collaboration, trust, and personal accountability
• Support the life cycle of a colleague, including active recruitment

Operational Leadership & On-Duty Responsibility

• Act as the most senior leader in store when required, taking responsibility for store-wide operations
• Key holder responsibilities including opening/closing the store, cash handling, vehicle/plant monitoring

Service & Store Culture

• Lead by example-creating a positive department culture aligned with our core values
• Promote the use of internal systems for communication, learning, and store operations

At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here's what you'll enjoy when you join our team:

Work-Life Balance & Extras

• Colleague Discount - Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
• Holiday Buy Scheme - Purchase extra holiday and spread the cost over 12 months.
• Paid Volunteer Leave - Take time off to give back to a cause close to your heart.
• Enhanced Family Leave Pay - Extra support for maternity, paternity, adoption, and fertility treatments.
• Free Breakfast - Start your day right with access to our in-store and office pantries.
• Apprenticeships & Career Development - Learn, grow, and take your career to the next level.
• Refer a Friend Bonus - Know someone great? Earn a bonus when they join our team!
• Enhanced Pension Scheme - We match every 1% above the statutory 5% that you contribute.
• EarlyPay - Access your earned wages before payday when you need them.
• Profit-Based Bonus Scheme - We work hard and celebrate success with quarterly and yearly bonuses.
• ShareSave Scheme - Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
• Retail & Leisure Discounts - Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!
• Health Cash Plan - We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
• Employee Assistance Programme - Free and confidential support, including counselling, financial guidance, and legal advice.
• Life Assurance - Protection for your loved ones should the unexpected happen.
• Gym Discounts - Save up to 25% at hundreds of health clubs nationwide.
• Cycle to Work Scheme - Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!

What You'll Be Doing

Leading the Sales Desk

• Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities
• Drive the implementation of the store's sales plan, aligning the team to deliver against key sales and margin targets
• Champion customer service excellence across the team, meeting service level agreements for in-person and telephone support
• Maximise upsell opportunities and ensure strong product promotion, including monthly offers and direct orders

Driving Commercial Success

• Lead the team to meet store profitability and margin targets through sound commercial decisions
• Manage the quote bank and Customer Contact platform, supporting the team to improve conversion rates and achieve sales goals
• Understand and respond to local customer needs, developing effective business-to-business relationships
• Monitor customer accounts, identify growing members, and work with the team to grow new business and retain key clients

Empowering and Developing the Team

• Line manage the trade sales team-defining and assigning tasks, managing performance, and coaching for improvement
• Inspire and motivate your team daily, creating a culture of collaboration, trust, and personal accountability
• Support the life cycle of a colleague, including active recruitment

Operational Leadership & On-Duty Responsibility

• Act as the most senior leader in store when required, taking responsibility for store-wide operations
• Key holder responsibilities including opening/closing the store, cash handling, vehicle/plant monitoring

Service & Store Culture

• Lead by example-creating a positive department culture aligned with our core values
• Promote the use of internal systems for communication, learning, and store operations

Rewards & Benefits

At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here's what you'll enjoy when you join our team:

Work-Life Balance & Extras

• Colleague Discount - Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
• Holiday Buy Scheme - Purchase extra holiday and spread the cost over 12 months.
• Paid Volunteer Leave - Take time off to give back to a cause close to your heart.
• Enhanced Family Leave Pay - Extra support for maternity, paternity, adoption, and fertility treatments.
• Free Breakfast - Start your day right with access to our in-store and office pantries.
• Apprenticeships & Career Development - Learn, grow, and take your career to the next level.
• Refer a Friend Bonus - Know someone great? Earn a bonus when they join our team!

Financial Benefits

• Enhanced Pension Scheme - We match every 1% above the statutory 5% that you contribute.
• EarlyPay - Access your earned wages before payday when you need them.
• Profit-Based Bonus Scheme - We work hard and celebrate success with quarterly and yearly bonuses.
• ShareSave Scheme - Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
• Retail & Leisure Discounts - Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!

Health & Wellbeing

• Health Cash Plan - We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
• Employee Assistance Programme - Free and confidential support, including counselling, financial guidance, and legal advice.
• Life Assurance - Protection for your loved ones should the unexpected happen.
• Gym Discounts - Save up to 25% at hundreds of health clubs nationwide.
• Cycle to Work Scheme - Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!

About Us

Looking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do!

We're a well-established name in the industry with a strong store network across the UK-and we're continuing to invest in our people, our business, and our future. It's a busy, fast-paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package.

We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive-regardless of background or experience. Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely.

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