Trade Manager, Soho Home

Soho House & Co; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Discounts at Soho House

Annual Every House Membership

Private Health and Dental Care

Cycle to Work Scheme/Season Ticket

Team events

Job summary

Soho House & Co in London seeks a Trade Manager to drive growth of our Trade and Retails business across the UK market. You will lead a small team of consultants, nurture existing clients and deliver against financial targets.

Based in Soho Home studios in London and in the field, you will acquire new leads, host events, onboard new users, and implement retention strategies for both residential and commercial projects.

Qualifications

• Excellent written and verbal communication skills.
• Experience using Salesforce or other CRMs.
• Proficient with Microsoft Office suite.
• 5–6 years of trade account management or client management experience in design/retail.
• Good understanding of UK design market.
• Willingness to travel.

Responsibilities

• Manage a sales team to grow Soho House Trade clients in London and wider EU.
• Oversee day-to-day sales, pipeline management and conversion strategy.
• Work across London Studios and head office with some remote work.
• Acquire new clients and onboard them to the trade program.
• Provide pricing, lead times and product availability guidance to clients.
• Lead onboarding calls and guide first purchases.
• Attend industry events, trade shows and showroom events.
• Own all client touchpoints from quote to delivery and install.
• Collaborate with design teams to solve interior design challenges.

Skills

Communication skills

CRM experience

Microsoft Office

Salesforce

Travel flexibility

UK design market knowledge

Tools

Salesforce

Microsoft Office

Job description

The Role..

We have an exciting opportunity for an ambitious & self-motivated Trade Manager to join our Trade and Retails team to drive our business in our UK market. You’ll be responsible for growing our existing customer base in London and surrounding cities, managing a small team of consultants and delivering against financial targets.

The Role..

We have an exciting opportunity for an ambitious & self-motivated Trade Manager to join our Trade and Retails team to drive our business in our UK market. You’ll be responsible for growing our existing customer base in London and surrounding cities, managing a small team of consultants and delivering against financial targets.

From acquiring new customer leads, hosting events in Soho House UK, and developing strong industry relationships; to assisting with order placement, hand-holding your clients through the delivery process and implementing a customer retention strategy for you and your team.

This is a client facing 360 role with a great amount of autonomy. You will be based within our Soho Home studios in London as well as out in the field. The role will require a pro-active approach to customer growth both Trade both for residential and commercial projects, and a creative problem-solving mindset to all enquiries. The role will encompass administrative, managerial and sales responsibilities.

Main Duties...

• Manage a sales team to actively build, maintain and grow relationships with existing and new Soho Home Trade clients in London and the wider EU territory.
• Manage day to day sales of your direct reports, including pipeline management, relationship building and conversion strategy in your locale
• You will be based across our London Studios up to 3 times a week within a retail setting, with other days working across corporate head office, engaginging off site client meetings and 1 day working from home
• Responsible for aqusiition to the Soho Home Trade network in your locale specifically in Tier 1/ high spenders cohort. Finding and onboarding new customers through business development.
• Create localised industry awareness within external industry group putting soho home trade network at the centre of the Interior Deisgn industry
• Develop and partner with industry leaders
• Provide expertise, guidance and an elevated service to clients looking to use Soho Home for interior design projects, including expert guidance on pricing, lead times, and product availability
• Conduct onboarding and discovery calls with new users to welcome them to the trade program, introduce clients to our benefits and services, and identify opportunities for sales
• Guide new users through their first purchase, ensuring a positive and smooth experience.
• Attend relevant industry events, trade shows, showroom events, and industry networking functions.
• Own each touch point of the client experience from initial contact, creating quotes, right through to order management, logistics, delivery and install.
• Conduct meetings/presentations with trade professionals on our new product lines, materials, and design of Soho Home.
• Collaborate with design teams to solve complex design challenges and offer creative solutions
• Hold a passion for interiors and a keen interest in immersing themselves into the Soho Home brand in order to become a leader in product and interior knowledge
• Report and provide feedback to the leadership team.

Requirements…

• Highly organized and self-sufficient with a passion for building and developing the trade business.
• 5-6 years experience as a trade account manager or client management within design industry or retail industry
• Good understanding of UK’s design market
• Proficient user Microsoft office suite.
• Experience in using salesforce or other CRM system.
• Excellent written and verbal communication skills.
• Passionate in people and maintaining relationships.
• Results oriented
• Ability to travel

Benefits..

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Discounts at Soho House globally, as well as Soho Home and Cowshed
• Annual Every House Membership
• Enhanced Pension Scheme
• Private Health and Dental Care
• Cycle to Work Scheme/Season Ticket Loan
• In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice.
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.