Trade Implementation Manager Senior Associate

JPMorganChase; Bournemouth; On-site; GBP 90,000 - 130,000; Full time

Job summary

JPMorganChase is seeking a Trade Implementation Manager Senior Associate in Payments for Trade Finance to consult with clients, understand technical and business needs, and coordinate multidisciplinary teams to deliver Trade Finance products on time and efficiently.

You will manage complex, multi-phase implementations, build strong client relationships, and liaise with Sales, Product, Operations, and Client Service to ensure requirements are understood and satisfied from start to finish.

Qualifications

• Experience with client implementations or project delivery in finance.
• Structured delivery approach and strong problem-solving skills.
• Excellent written and verbal communication across levels.
• Ability to work independently and manage multiple tasks.
• Ability to collaborate with Sales, Product, Operations, and Client Service.
• Proficiency in MS Office tools for documentation and reporting.

Responsibilities

• Manage core Trade Finance product implementations for clients in EMEA.
• Lead scoping and introductory meetings to align requirements with capabilities.
• Coordinate with Sales, Product, Credit, Risk, Legal, Compliance, Operations, and Technology.
• Develop deal execution plans and manage onboarding and technical delivery.
• Prepare and publish implementation status reports and presentations.
• Conduct warm handoffs to Client Service after project completion.
• Serve as escalation point and resolve client issues promptly.
• Provide innovative solutions throughout the implementation lifecycle.
• Collaborate with regional/global teams for a coordinated approach.
• Identify gaps and drive process improvement initiatives.
• Contribute to system and process change management projects.

Skills

Client implementation

Project management

Communication

Independent work

Stakeholder management

Cross-functional collaboration

Delivery discipline

MS Office proficiency

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Description

Join a team where your project management expertise directly shapes how global clients experience Trade Finance. In this role, you'll be the driving force behind complex implementations, partnering with clients and internal teams to bring solutions to life. Your ability to build trusted relationships and navigate multi-phase deliveries will make a real impact on how businesses trade across borders. If you thrive on collaboration, problem-solving, and delivering results, this is the opportunity for you.

Job Description

Join a team where your project management expertise directly shapes how global clients experience Trade Finance. In this role, you'll be the driving force behind complex implementations, partnering with clients and internal teams to bring solutions to life. Your ability to build trusted relationships and navigate multi-phase deliveries will make a real impact on how businesses trade across borders. If you thrive on collaboration, problem-solving, and delivering results, this is the opportunity for you.

As a Trade Implementation Manager Senior Associate in Payments for Trade Finance, you will consult with clients to understand their technical and business needs and coordinate multi-disciplinary teams to deliver Trade Finance products and solutions on time and efficiently. You'll manage complex, multi-phase implementations while building strong relationships with clients, Sales, Product, Operations, and Client Service teams. This is a client-facing role where you'll act as a trusted advisor, ensuring business requirements are understood and satisfied from start to finish.

Job Responsibilities

• Manage core Trade Finance product implementations for clients, primarily in the EMEA region
• Conduct scoping and introductory meetings with clients to ensure product requirements align with their business needs and the firm’s capabilities
• Coordinate with internal and global partners including Sales, Product, Credit, Risk, Legal, Compliance, Operations, and Technology to keep implementation activities on schedule
• Develop deal execution approaches and manage all aspects of client onboarding, documentation, and technical implementation
• Prepare and publish implementation status reports and presentations at regular intervals
• Conduct warm handoffs to Client Service upon project completion, including comprehensive product handover information
• Serve as an effective point of escalation on behalf of clients, resolving issues in a timely and professional manner
• Provide innovative solutions to meet client needs throughout the implementation lifecycle
• Liaise with regional and global implementation teams to ensure a coordinated approach to programmes
• Identify and communicate process gaps and improvement opportunities, owning initiatives where appropriate
• Contribute to system and process enhancement and change management projects in collaboration with regional and global team members

Required Qualifications, Capabilities, And Skills

• Experience in client implementation, middle or back-office functions related to Trade Finance, or equivalent experience in project management and system implementation
• Strong project management and problem-solving skills with a structured approach to delivery
• Excellent verbal and written communication skills with the ability to interact effectively with people at all levels
• Ability to work independently, managing multiple tasks and responsibilities with strong attention to detail
• Ability to work across multiple business lines and establish productive working relationships at various levels
• Capacity to think flexibly and strategically while balancing competing priorities
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Strong client relationship management skills with a consultative approach

Preferred Qualifications, Capabilities, And Skills

• Knowledge of traditional trade and structured finance products
• Project management certification or formal training, including use of project plans and issue logs
• Experience with digital channels and electronic banking platforms
• Operations and customer service experience
• Proven ability to successfully manage conflict and facilitate meetings
• Experience in Transaction Banking or Trade Finance products

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.