Trade Engineer Plumber (Multi-skilled)

Citizen; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking organization as a Trade Engineer – Plumber, where your skills in plumbing will make a real impact on the community. This role involves performing essential maintenance tasks across various properties and ensuring compliance with health and safety regulations. The company is dedicated to employee development and offers a supportive environment where you can grow your skills. With a commitment to making a difference in housing, this position not only provides a chance to work in a dynamic team but also to contribute to meaningful projects that enhance the lives of many. If you are passionate about plumbing and customer service, this is the opportunity for you.

Benefits

Fully stocked company vehicle

Fuel card

Monthly tool allowance

Annual leave purchase scheme

Enhanced family leave

Organisational Sick Pay

Generous Pension Scheme

Life cover

Health and Wellbeing initiatives

Learning and Development opportunities

Qualifications

• Essential qualifications in Plumbing required for this role.
• Experience in social housing maintenance is preferred.

Responsibilities

• Carry out planned works on residential and commercial properties.
• Support emergency call outs and flexible working rota.

Skills

Plumbing

Health and Safety Compliance

Customer Service

Carpentry

Teamwork

Communication Skills

Problem Diagnosis

Heavy Lifting

Education

Craft City & Guilds or S/NVQ Level 2 in Plumbing

Craft City & Guilds or S/NVQ Level 3 in Plumbing

CSCS Card or Equivalent

Tools

Power Tools

Handheld Electronic Mobile Device

Job description

Basis: Full Time

Work Pattern: 37 hours per week, Monday to Thursday 8:00-16:00 and Friday 8:00-15:30 + Out of hours

Type: Permanent

We are brave, we are ambitious, we are honest, and we are Citizen!

This is a great opportunity for you to join and be part of the Citizen Maintenance team to make a real difference to our customers.

Reporting to Planned Works Supervisor, you are required to carry out planned works on behalf of Maintenance Operatives. These works relate to residential properties, public buildings and commercial properties.

The successful candidate should be comfortable working in a busy, fast-paced environment, have a confident and friendly manner, and excellent communication skills.

Citizen offers plenty of development and support with development opportunities available throughout the organisation to explore other roles and gain additional skills and qualifications.

In housing you can make a real difference, the role of Trade Engineer – Plumber will involve:

• Undertaking a range of trade tasks to complement the fulfilment of primary trade activities
• Be suitably qualified, on an on-going basis, to carry out all works, meeting all regulatory and H&S requirements (Where specific qualifications are required for the primary skill designated these will be detailed separately)
• Carry out all works in line with applicable recognised regulations
• Provide on site support to trade engineers in the fulfilment of their duties, when required
• Support an emergency call out rota in line with the Maintenance Operations Emergency Call Out document (where applicable)
• Support a flexible working rota operating between 08:00 – 19:00 Monday – Friday (where applicable)

As a Trade Engineer – Plumber, we need you to have:

• Craft City & Guilds or S/NVQ Level 2 in Plumbing is essential
• Craft City & Guilds or S/NVQ Level 3 in Plumbing is desirable
• Ideally be CSCS Card holder or equivalent
• Basic knowledge of Carpentry and associated skills
• Experience of working within the social housing sector delivering maintenance and building services in both void and occupied properties
• Experience of health and safety best practice and procedures and ability to give examples of how compliance has been upheld within a repairs and/or maintenance environment
• Experience of dealing with customers, working alongside contractors and subcontractors
• Proven ability in all aspects of Plumbing and associated skills including diagnosis of work problems
• Ability to understand and respond to both verbal and written instructions
• Ability to undertake heavy lifting, pushing, pulling, etc and to be able to negotiate flights of stairs in multi-storey blocks of varying levels (i.e. some of the buildings are 16 storeys high)
• Ability to work alone and as part of a team, at times without supervision
• Ability and willingness to work in some unpleasant conditions (appropriate processes and PPE will be provided)
• Basic written communication skills in order to complete paperwork related to daily movements
• Ability to use a handheld electronic mobile device
• Awareness and understanding of Equality and Diversity issues, our values and ability to give examples of how these have been demonstrated
• Willingness to work at weekends and out of hours (on a rota basis)
• A full UK driving license

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.

We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.

Competitive benefits:

• Fully stocked company vehicle provided for business use only
• Fuel card and any parking costs are covered by supplied parking permits
• £36.58 monthly tool allowance
• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Annual leave starts at 25 days per year plus bank holidays
• Enhanced family leave (maternity, paternity and adoption)
• Organisational Sick Pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Life cover of three times your annual salary if you join the pension scheme

Health and Wellbeing

• Power tools provided and PAT checked regularly for safety
• Citizen uniform and PPE supplied
• Occupational Health
• EAP – a 24/7 telephone counselling service providing free, confidential advice.
• Cashback scheme – cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Access to Citizen’s Wellbeing initiatives and Wellbeing platform

Learning and Development

• All mandatory Health & Safety training provided to include additional training as requested relevant to your role
• Extensive learning and development opportunities.
• Opportunity to study for a professional qualification
• Opportunity to join the Staff Consultative Forum and EDI Forum.

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: Friday 17 January 2025

Interview date: Tuesday 31st December (further dates to be confirmed)

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.