Trade Effluent Technologist

Thames Water Utilities Limited; City of Westminster; Hybrid; GBP 32,000 - 44,000; Full time

Benefits offered by this job

26 days holiday

Generous Pension Scheme

Health and wellbeing benefits

Job summary

Thames Water Utilities Limited is seeking a hands-on, customer-facing Trade Effluent Advisor to monitor and control trade effluent discharges into the public sewer. You will work with businesses and internal teams, visiting sites, conducting assessments and investigations to protect people, assets and the environment.

Base location is London with hybrid working and require travel across the Thames Water region.

Qualifications

• Experience in a customer-facing environment and delivering excellent service.
• Strong communication, relationship-building and stakeholder management skills.
• Excellent attention to detail with a logical and analytical approach to problem-solving.
• Ability to analyse, interpret and communicate information from multiple sources.
• Hold a full UK driving licence and have access to a suitable vehicle.

Responsibilities

• Assessing Trade Effluent applications and issuing consents per statutory requirements.
• Managing trade effluent risks to protect people, assets and the environment.
• Visiting customer premises for reassessments, investigations, meetings and sampling.
• Raising accurate Trade Effluent charges and identifying revenue recovery opportunities.
• Responding to customer and retailer enquiries with excellent service.
• Maintaining records and documentation to support compliance and decision-making.
• Producing high-quality data, reports and KPI information.
• Collaborating with operational teams and stakeholders to resolve issues and support incidents.
• Ensuring compliance with legislation, SLAs and market codes.

Skills

Customer service

Communication

Stakeholder management

Analytical thinking

Attention to detail

Job description

This is a hands-on, customer-facing role focused on protecting the environment and public health by monitoring and controlling trade effluent discharges into the public foul sewer. You'll work closely with businesses and internal operational teams, carrying out site visits, assessments, and investigations that help reduce risk to Thames Water's assets, our people, and the environment.

Key Responsibilities

• Assessing Trade Effluent applications and issuing consents in line with statutory requirements.
• Managing trade effluent risks to protect people, assets and the environment.
• Visiting customer premises to undertake reassessments, investigations, meetings and sampling activities.
• Raising accurate Trade Effluent charges and identifying opportunities to maximise revenue recovery.
• Responding to customer and retailer enquiries while delivering excellent customer service.
• Maintaining accurate records and documentation to support compliance and future decision-making.
• Producing high-quality data, reports and KPI information.
• Working closely with operational teams, Wholesale Market Services and other stakeholders to resolve issues and support incidents.
• Ensuring compliance with relevant legislation, service level agreements and market codes.

Base location: Hybrid working with travel across the Thames Water region as required.

Working hours: 36 hours per week, Monday to Friday.

Key Skills and Qualifications

• Experience working in a customer-facing environment and delivering excellent customer service.
• Strong communication, relationship-building and stakeholder management skills.
• Excellent attention to detail with a logical and analytical approach to problem-solving.
• The ability to analyse, interpret and communicate information from a variety of sources.
• Ability to prioritise workloads and work to deadlines.
• Confident using Microsoft Office applications.
• Knowledge of wastewater operations or the water industry.
• A full UK driving licence and access to a suitable vehicle.

Additional skills and experience that would be beneficial not essential

• Regulatory or compliance experience.
• Understanding of industrial discharges and their impact on wastewater treatment operations.
• Chemistry knowledge or a scientific background.
• Experience using Salesforce or similar customer management systems.

Base location: London - Hybrid-based role with regular customer visits and office attendance to support meetings and collaboration.

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job, and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world's water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else, just let us know. We're here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

Working hours: 36 hours a week, Monday - Fri 9am - 5pm

What's in it for you?

• This role will be paid from £31,775 up to £44,000 per annum, depending on skills and experience.
• 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of yourself and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.