Trade Effluent Technical Advisor

Thames Water; Rickmansworth; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading water utility provider is seeking an enthusiastic team member to manage trade effluent applications and provide outstanding customer service at their Crossness Sewage Treatment Works. The ideal candidate will have excellent communication skills and experience in customer-facing roles. A competitive salary and generous benefits package are offered, along with the opportunity to make a real difference in the community.

Benefits

Competitive salary

Annual Leave - 24 days, increasing with service

Generous Pension Scheme

Health benefits and wellness support

Qualifications

• Experience in customer-facing roles and providing excellent customer service.
• Ability to evaluate and effectively communicate written data.
• Building relationships with retailers and customers.

Responsibilities

• Manage cases and complete assessments for approvals.
• Handle customer and account queries.
• Prepare legal documentation and reports.

Skills

Ability to work in a team

IT literate

Attention to detail

Excellent communication skills

Tools

MS Office

Salesforce

SAP

Job description

Overview

This is a fantastic opportunity to join a highly engaged and professional team. The role will suit an enthusiastic person who is looking for a fulfilling and rewarding role and enjoys working as part of a team with a diversity of work.

Trade Effluent (TE) is the discharge of non-domestic wastewater from trade premises. It is essential to control TE to protect the public, our people, our assets and the environment.

You will process applications, raise charges and consent fees using the Wholesale billing system and will provide front-line customer service in the form of telephone calls, contacts and letters as well.

Responsibilities

• Case management, support and completion of case assessments (new and reassessments).
• Customer and account queries.
• The role requires building relationships with retailers and customers alike to ensure excellent customer service.
• General support to the trade effluent team members both during the working day and during incidents.
• Interactions with other departments include Wholesale Market Services, Asset Planning and Operational Process Scientists.
• Preparation of legal documentation and monthly internal reports.

Base location is Crossness Sewage Treatment Works, SE2 9AQ. (Please note the expectation is to be on site 5 days a week.)

Working hours are Monday to Friday, 36 hours a week. (9 am to 5 pm)

What you should bring to the role

• To thrive in this role, the essential criteria you’ll need are:
• Ability to work within a team environment is essential.
• Ability to work to timescales and targets.
• IT literate and fully adept in using MS Office programs.
• A high level of attention to detail, a logical and analytical mind.
• The ability to evaluate, interpret and effectively communicate written data and information from diverse sources.
• Experience in customer-facing roles and providing excellent customer service.
• Excellent communication, relationship building and negotiating skills for liaising with external parties and across different levels of stakeholders both within and outside of the business.

Additional skills and experiences would be great to have/bring:

• Water Industry Experience
• Knowledge of Thames Water systems, e.g. TERMIS, Salesforce, SAP supply chain, is desirable.
• Financial experience in revenue generation
• Regulatory Experience
• Ideally, have a valid UK driver’s licence and access to a car for travel to work because the site is in a remote location

What’s in it for you?

• Competitive annual salary between £28,000 and £32,000 per annum
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Access to benefits to support health, wellbeing and finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.