Trade Effluent Investigation Technologist

idibu; City Of London; Hybrid; GBP 32,000 - 44,000; Full time

Job summary

A leading wastewater management company is seeking a Trade Effluent Investigation Technologist to investigate business customer sites and ensure compliance with regulations. You will build relationships, address issues on-site, and prepare detailed reports. The ideal candidate will possess strong IT skills and a full UK driving licence. This role offers a competitive salary, generous holiday, and a variety of health and wellbeing benefits.

Benefits

Competitive salary

24 days holiday per year

Performance-related pay plan

Generous Pension Scheme

Access to health and wellbeing benefits

Qualifications

• Confident communicator with experience in a customer-facing role.
• Full UK driving licence and access to a suitable vehicle.
• Good IT skills (MS Office) and strong attention to detail.
• Able to think logically, follow regulations, and keep accurate records.

Responsibilities

• Visiting business customer sites to investigate trade effluent discharges.
• Encouraging customers to return to compliance.
• Working on pollution incidents with operations teams.
• Building strong working relationships with customers and colleagues.
• Preparing clear records and reports.

Skills

Confident communicator

Customer-facing experience

Strong attention to detail

Good IT skills (MS Office)

Tools

Salesforce or similar CRM tools

Job description

As a Trade Effluent Investigation Technologist, you’ll be out meeting business customers, helping them manage their wastewater responsibly, and protecting both our network and the environment.

You’ll build relationships, address problems on site and step in when things go wrong — whether that’s creating action plans or gathering evidence for enforcement. It’s a hands-on role where every day is different and your work really matters.

What you’ll be doing as a Trade Effluent Investigation Technologist

• Visiting business customer sites to investigate trade effluent discharges and agree on action plans (driving licence essential).
• Encouraging customers to return to compliance — and if not, gathering evidence to support enforcement or prosecution.
• Working with our operations teams on pollution incidents, such as blockages or unusual substances entering treatment works.
• Occasionally raising trade effluent charges for non-compliance.
• Building strong working relationships with customers, colleagues, and legal teams.
• Preparing clear records and reports that stand up to scrutiny.

Base Location: Thames Valley/Home Counties & North/South London

What you should bring to the role

We know this is quite a unique role, so we don’t expect you to tick every box. If you’re motivated to learn, we would love to hear from you.

Essential:

• Confident communicator with experience in a customer-facing role.
• Full UK driving licence and access to a suitable vehicle.
• Good IT skills (MS Office) and strong attention to detail.
• Able to think logically, follow regulations, and keep accurate records.

Desirable:

• Understanding of wastewater or environmental processes.
• Regulatory background (e.g. auditing, enforcement, police).
• Knowledge of basic chemistry or lab work.
• Experience using Salesforce or similar CRM tools.

What’s in it for you?

• Competitive salary £32,000 – £44,000 depending on experience
• 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Performance-related pay plan up to 10% of salary.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know.