Trade Documentation Assistant Manager

Office Angels; City Of London; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A not-for-profit organization seeks a Trade Documentation Assistant Manager to oversee trade documentation services, ensuring operational excellence and customer satisfaction. This hybrid role offers opportunities for skill development, a collaborative team environment, and numerous benefits, including generous time off and wellness perks.

Benefits

25 days holiday + 8 bank holidays

Hybrid working arrangements

Free tea, coffee, and fruit onsite

Private medical health insurance options

Interest-free season ticket loan

Rental deposit scheme

Corporate fitness arrangements

Qualifications

• Proven experience in team leadership and operational management.
• Excellent customer service and stakeholder management skills.
• Strong decision-making and problem-solving abilities.

Responsibilities

• Lead and manage a team of 13 trade documentation staff.
• Ensure compliance with regulatory bodies and enhance service delivery.
• Build and maintain relationships with clients and stakeholders.

Skills

Customer Service

Stakeholder Management

Decision Making

Problem Solving

Team Leadership

Tools

CRM systems

Microsoft Office

Job description

Trade Documentation Assistant Manager
£50,000 - £55,000 *DOE

Hybrid - 3 Days in Office, 2 Days at Home
Full Time, Permanent

9am - 5pm

City of London

Are you a seasoned leader with a passion for international trade and exceptional customer service? Our client, a prominent not-for-profit organisation, is seeking a Trade Documentation Assistant Manager to drive operational excellence and innovation in trade documentation services. This is your chance to make a significant impact in a vital industry!

As the Trade Documentation Assistant Manager, you will play a key role in overseeing operational delivery, compliance, and ensuring top-notch customer service across all trade documentation services. You will be the vital link between our team and stakeholders, driving consistency and efficiency while maintaining high standards.

Why work for this company?

• New Role, New Opportunities! - Be part of an exciting new venture within the team.


• Happy Team Members! - We have placed numerous candidates here this year who are thriving in their roles.


• Stunning Office Space! - Work in a fantastic location with a great company culture and team environment.


• Skill Development! - Huge scope to build on your skills and gain exposure in events.


• Flexibility! - Enjoy hybrid and flexible working arrangements.


• Generous Time Off! - 25 days holiday + 8 bank holidays.


• Comprehensive Benefits! - Including a money purchase pension scheme, life assurance, employee assistance programme, and more!


• Wellness Perks! - Free tea, coffee, and fruit onsite, plus an eye care voucher after probation.


• Additional Financial Support! - Interest-free season ticket loan and rental deposit scheme.


• Fitness Opportunities! - Corporate arrangements with local fitness facilities.


• Health Benefits! - Private medical health insurance options available.

Duties:

• Operational Oversight:


• Lead and line manage a team of 13 trade documentation issuing staff.


• Collaborate with team supervisors to ensure compliance with regulatory bodies and enhance service delivery standards.


• Drive strategic planning and identify growth opportunities within trade documentation services.


• Team Leadership & Development:


• Supervise and mentor Documentation Officers, conducting performance reviews and facilitating continuous development.


• Foster a collaborative, high-performing team culture aligned with our core values.


• Act as an escalation point for complex customer queries and complaints.
  


• Customer & Stakeholder Engagement:


• Build and maintain strong relationships with core clients, software providers, and regulatory bodies.


• Represent the organisation in external forums and certification networks.


• Collaborate with finance and other departments on pricing updates and service innovations.


• Compliance & Risk Management:


• Ensure all documentation processes meet legal and regulatory standards.


• Support audit preparation and reporting, introducing mandatory procedure changes, as necessary.

Requirements:

• Proven experience in team leadership and operational management.


• Excellent customer service and stakeholder management skills.


• Strong decision-making and problem-solving abilities.


• Proficiency in CRM systems and Microsoft Office.


• Technical knowledge of trade documentation (ATA Carnets, Certificates of Origin) - Desirable


• Project management experience - Desirable

If you are ready to take on this exciting challenge and make a difference in the world of trade documentation, we want to hear from you!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.