Trade Development Assistant

MSC Mediterranean Shipping Company; Ipswich; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity awaits for a dynamic Trade Development Assistant to join a thriving Import Commercial team. In this role, you will support the Trade Development Manager in maximizing trade growth through detailed reporting, customer relationship management, and data analysis. Your ability to maintain high levels of customer service and your strong telesales skills will be key to your success. This role offers a chance to work in a fast-paced environment where you can make a significant impact on customer retention and trade development. If you are ready to take the next step in your career, this is the perfect opportunity for you.

Qualifications

• Essential experience in Import/Export environments and reporting.
• Strong skills in customer service, telesales, and negotiation.

Responsibilities

• Support Trade Development Manager to grow trade and maintain customer relationships.
• Produce reports, analyze trade activities, and handle rate inquiries.

Skills

Import/Export experience

Reporting and compiling statistics

Customer service

Telephone manner

Time management

Telesales skills

Negotiation skills

Professional manner

Microsoft packages

Tools

Microsoft Office

Job description

We have an exciting opportunity for a Trade Development Assistant to join our Import Commercial team on our Far East trade lanes. The successful candidate will support the Trade Development Manager to maintain and grow the Trade. Reporting, quoting and analysis make up the main duties within this role along with maintaining databases and research to retain and develop new customers.

Skills and experience you’ll bring to us

• Previous experience within an Import/Export environment is essential
• Previous experience of reporting & compiling statistics
• Ability to maintain high level of customer service under pressure
• Excellent telephone manner
• Time management skills required
• Strong telesales and negotiation skills essential
• Ability to demonstrate a professional manner at all times
• Working knowledge of Microsoft packages essential

How you will help us and what you can expect

• Supporting the Trade Development Manager to maximize the growth of the trade
• Production of various weekly and monthly reports
• Complete analysis of trade/Intermodal/customer activities
• Quoting and following up all rate enquires
• Supporting the Trade Development Manager in the retention of customers
• Maintaining all databases
• Build relationships with customer base and MSC Origin offices
• Telesales action to increase company profile
• Research of Industry and customer activities

If you feel that this is the next step in your career, please apply now.