Trade Desk Representative - Client Services (German Speaking)

Interactive Brokers; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading financial services provider in London is seeking a Trade Desk Representative for client services. The role requires fluency in German or Italian and involves resolving client inquiries, analyzing trading issues, and supporting financial operations. The ideal candidate will have a finance degree and at least two years of relevant experience, accompanied by a hybrid work model and various benefits including performance bonuses and career development support.

Benefits

Career development support

Performance bonuses

Company-paid daily lunch

Private Medical and Dental plans

Qualifications

• At least two years of financial industry experience preferred.
• Deep understanding of financial markets and trading platforms.
• Fluent English; German or Italian language skills required.

Responsibilities

• Investigate client inquiries on margin analysis and trade issues.
• Resolve routine and complex client concerns via phone and chats.
• Educate clients using proprietary trading and administrative platforms.

Skills

Fluent in German

Critical thinking

Tech-savvy

Financial market understanding

Proficiency in Excel

Education

University degree in finance or economics

Tools

Excel

Office Suite

Job description

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Trade Desk Representative - Client Services (German Speaking), London

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Client:

Interactive Brokers

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8c71d74c904f

Job Views:

24

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Responsibilities:

• Investigate client inquiries on topics such as margin analysis, position liquidations, trade cancellations, order trigger conditions, products, and exchange inquiries.
• Resolve routine and complex client concerns promptly via phone, tickets, and chats, maintaining courtesy and sound judgment.
• Familiarize with proprietary trading and administrative platforms to educate clients and support our automated business model.
• Assist the Quality Assurance Department in resolving complaints.
• Coordinate with local and international client service teams and interact with external departments like Programming, Clearing, Cashiering, and Compliance.
• Analyze and recommend improvements to systems and procedures, contributing to the development of client service policies.

Qualifications & Experience:

• University degree (NFQ level 7) in finance, economics, or relevant experience.
• At least two years of financial industry experience preferred.
• Deep understanding of financial markets, margin methods, trading platforms, and regulations.
• Knowledge of Equities, Options, Futures, Fixed income, Mutual Funds, FX, CFDs.
• Proficiency in Excel, Office Suite, and Email.
• Critical thinker, tech-savvy, passionate about markets.
• Ability to work independently and in a team, handle stress.
• Fluent English; German or Italian language skills required; additional languages a plus.
• FINRA SIE and Series 7 certifications or interest in obtaining them.

Location and hours:

20 Fenchurch Street, London, EC3M 8AF

9am – 6pm, Monday – Friday

Benefits:

• Career development support
• Salary based on experience
• Performance bonuses, stock grants
• Group Life Assurance, Income Protection
• Occupational pension
• Hybrid work model
• Additional leave with service
• Company-paid daily lunch and snacks
• Private Medical, Dental, Health Cash Plans (post-probation)
• Company events, travel loans, cycle scheme

Interactive Brokers is an Equal Opportunity Employer committed to diversity and inclusion.

If qualified, apply today to join our London team!

We adhere to FCA Consumer Duty standards.