Trade Desk Associate

Cboe Global Markets, Inc.; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Cboe Global Markets is seeking a Trade Desk Associate in London. This role involves providing excellent technical support for equities and derivatives markets, demonstrating strong troubleshooting skills, and handling client onboarding processes. Candidates should possess a Bachelor’s Degree and preferably have experience in customer service or technical support. The position offers a dynamic work environment with various beneficial perks.

Benefits

Fitness Corporate Membership

Employee Assistance Program (EAP)

Eye Care

Short Term Incentive (STI)

Pension

Income Protection

Business Travel Insurance

Associate Referral Program

Employee Stock Purchase Plan (ESPP)

Corporate Events

Qualifications

• Bachelor’s Degree in a related field is required.
• Customer onboarding experience preferred.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first-class support for client trading issues.
• Onboard new clients and manage technical specifications.
• Oversee order record keeping and transaction reporting.

Skills

Troubleshooting

Customer service

Problem-solving

Communication

Education

Bachelor’s Degree in Computer Science

Engineering or related field

Tools

Linux/Unix

Python

SQL

Job description

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Summary: Cboe Europe Limited is seeking a highly motivated individual with a technical mindset and excellent communication skills to fill the role of Trade Desk Associate to support our pan-European equities and derivatives markets.Experience in technical support and customer service positions desired.

The role will typically cover the day time shift however covering both the early and late shift will be necessary periodically. The early shift commences at 07:00 UK at the Cboe Europe Limited, the late finish ends at 18:30 UK.

Cboe Europe Limited prides itself on providing a high quality service to its clients. The role will need to have the right personal attributes of organization, efficiency, ability to deliver change as well as pro-activity, commitment to quality and the necessary customer services expertise.

Location: London

In this role you will be responsible for:

First-level and first-class support answering questions. Resolving participant issues related to on-boarding, trading, and technology.

Supporting day to day associated tasks with onboarding, monitoring of live Production trading systems.

Supporting and maintaining the Cboe symbol universe.

Handling inbound calls and email traffic for the Trade Desk, as well as monitoring all systems proactively.

Onboarding new clients, establishing client access to platforms, provisioning new services and providing ongoing oversight and monitoring.

Documenting issue resolution and communication to market participants and vendors.

Oversight of order record keeping and transaction reporting obligations.

Update and manage technical specifications.

The ideal candidate has:

Bachelor’s Degree in computer science, engineering or other related field.

Customer on-boarding experience preferred.

Experience in monitoring and oversight of order record keeping and transaction reporting obligations.

Strong troubleshooting, problem-solving, and customer service skills.

A desire to increase securities market expertise and to become proficient with Cboe Technology.

Ability to work effectively as part of an international team.

Excellent written and verbal communication skills.

Ability to work well under pressure.

You’ll really stand out with:

Experience of monitoring and support of production mission critical trading and market data systems.

Working knowledge of KYC, AML and company background checks.

Linux/Unix based systems skillset.

Programming skillset e.g. Python or similar.

Data analytics skillset e.g. SQL, Sigma, Snowflake or similar.

Benefits and Perks of working for Cboe Global Markets

We value the total wellbeing of our people – including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer:

• Fitness Corporate Membership
• Employee assistance Program (EAP)
• Eye Care
• Short Term Incentive (STI)
• Pension
• Income Protection
• Business Travel Insurance
• Associate Referral Program
• Perks at Work
• Employee Stock Purchase Plan (ESPP)
• Service Awards
• Subsided Lunch
• Corporate Events
• Education Assistance
• Other Forms Enhanced Leave (Maternity, Paternity, Adoption, Compassionate Leave, Community Service / Volunteering Day & School Visit)