Trade Counter & Yard Assistant

SIG plc; Poole; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join the UK's leading roofing merchant as a Trade Counter & Yard Assistant in Poole. In this dynamic role, you will provide excellent customer service at the Trade Counter while ensuring efficient yard operations. With various responsibilities from order processing to maintaining stock, this position is perfect for a proactive individual with a passion for customer service.

Benefits

25 days holiday + 8 bank holidays

Company pension with up to 7.5% employer contribution

Life assurance up to 4x salary

Employee discounts from top brands

Access to structured development programs

Qualifications

• Friendly and professional customer service approach.
• Sales experience preferred.
• Basic knowledge of warehouse processes.

Responsibilities

• Greet and serve customers over the counter and on the phone.
• Process customer orders and offer product advice.
• Maintain a clean, organized, and safe yard and warehouse.

Skills

Customer Service

Sales Experience

Warehouse Processes

Manual Handling

Forklift Operation

Job description

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Join the UK’s leading roofing merchant and keep our Trade Counter and yard running smoothly.

At SIG Roofing, we’re proud to support roofers across the UK with quality products and reliable service. With over 100 branches nationwide – from Inverness to Plymouth – and more than 40 years of experience, we’ve built up a wealth of knowledge along the way. We’re here to share that know-how and do our bit to help the roofing industry thrive.

We are looking for a reliable and efficient Trade Counter & Yard Assistant to join our branch in Poole who will provide first class customer service to all customers ‘over the counter,’ and undertake Yard Operative duties as and when required.

What’s the role?

We’re looking for a reliable and efficient Trade Counter & Yard Assistant to join our Poole branch. In this dynamic and customer-facing role, you’ll be the welcoming face of SIG—supporting our Trade Counter operations while also stepping into the Yard to help keep things running smoothly behind the scenes.

What you’ll be doing:

• Greet and serve customers at the Trade Counter and over the phone
• Take and process customer orders, offering product advice when needed
• Help with deliveries—loading/unloading vehicles at the branch
• Accurately store and pick goods in the warehouse and yard
• Sign for deliveries, report stock issues, and maintain stock records
• Keep the yard and warehouse clean, organised, and safe
• Assist with stocktaking and support overtime when required
• Operate forklifts and mechanical equipment safely (training provided if needed)

What you’ll bring:

• A friendly and professional approach with a passion for customer service
• Sales experience and confidence speaking with customers
• Basic knowledge of warehouse processes and manual handling
• Previous experience in the construction industry (preferred but not essential)
• A forklift licence (desirable—we’ll support training if needed)
• A proactive, positive attitude and a willingness to help wherever needed

What we offer:

• 25 days holiday + 8 bank holidays. Company closed during Christmas period
• Company pension with up to 7.5% employer contribution.
• Life assurance (up to 4x salary).
• SIG Share Incentive Plan
• Employee Discounts from top high street and online brands
• Access to structured development through our Operations Academy, Apprenticeships, and on-demand training via our Learning System.

Apply today and become part of the SIG Roofing team - The home of roofing

SIG is committed to creating a fair and inclusive environment where employees feel safe, proud, and valued. We welcome talent that reflects the diverse customers and communities we serve. If you require any accommodations during the recruitment process, please let us know.