Trade Counter Supervisor - Part Time

Screwfix Direct Ltd; Whitley Bay; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Cycle to work

Retail discounts

Share plans

Gym membership discount

Enhanced family leave

Pension

Life cover

Mental health support

Job summary

Screwfix Direct Ltd is hiring a Service Assistant in Whitley Bay for a permanent part-time role (15–25 hours). Reporting to the Pod Manager, you’ll support customer service and store operations, work independently, and help maintain a safe, high-standard environment.

This hands-on role requires clear communication, teamwork, and a customer-first mindset. We offer a range of benefits including the Cycle to Work scheme, retailer discounts, pension, and learning opportunities through Mind and

Qualifications

• Excellent customer service skills.
• Ability to work flexibly in part-time hours.

Responsibilities

• Report to the Pod Manager and support customer service and operational performance.
• Work independently for extended periods, manage workload and communicate clearly while lone working.
• Contribute to an inclusive, positive environment and model company standards.

Job description

Screwfix Direct Ltd is hiring a Service Assistant in Whitley Bay for a permanent part-time role (15–25 hours). Reporting to the Pod Manager, you’ll support customer service and store operations, work independently, and help maintain a safe, high-standard environment.

This hands-on role requires clear communication, teamwork, and a customer-first mindset. We offer a range of benefits including the Cycle to Work scheme, retailer discounts, pension, and learning opportunities through Mind and