Trade Counter Assistant/Driver

GAP Ltd.; Dunfermline; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

33 days holiday

Life assurance

Employee discounts

Career development

Christmas shutdown

Job summary

GAP Ltd. is seeking a proactive Trade Counter Assistant/Driver to support daily counter operations and deliveries in Dunfermline. You will assist customers in person and by phone, manage stock and orders, and ensure safe, timely transportation of goods.

Ideal candidates will have a full UK driving licence, experience in retail or warehouse environments, and a can-do attitude with a desire to learn. The role includes 41.5 hours/week and Saturdays as required.

Qualifications

• Basic customer service experience in retail or warehouse settings.
• Full UK manual driving licence with up to 6 penalty points.
• Experience with stock handling, packing, and order picking.
• Proficiency with basic IT, email and stock control/POS software.

Responsibilities

• Serve trade and retail customers at the counter, process sales and check stock.
• Receive and unpack deliveries, label/store stock and rotate inventory.
• Prepare customer orders for collection or delivery and manage paperwork.
• Carry out local deliveries and collections in company vehicles; load/unload goods.
• Operate POS systems and process cash, card and account transactions.
• Maintain a clean, safe counter and yard area and dispose of waste.
• Support stocktakes and report discrepancies to management.
• Provide phone/email support for inquiries and tracking.
• Follow health and safety policies and vehicle checks before shifts.

Skills

Customer service

Driving licence

Stock control

POS systems

Cash handling

IT basics

Teamwork

Attention to detail

Tools

POS software

Job description

Location: Dunfermline

Salary: £13.21

Hours:41.5hrs per week, 1 in 2 Saturdays

Exciting opportunity alert! We are thrilled to announce a fantastic job opening for a Trade Counter Assistant at our bustling Trade Counter in Dunfermline! If you enjoy staying active and thrive on assisting customers, this role is tailor-made for you!

Join our busy team as a Trade Counter Assistant/Driver supporting daily trade counter operations and deliveries. You will provide excellent customer service in-person and by phone, manage stock and orders, and ensure safe, timely transportation of goods. This role is ideal for an organised, reliable individual with a full UK driving licence and experience in customer-facing retail or warehouse environments.

Key responsibilities - trade counter assistant and driver

• Serve trade and retail customers at the trade counter, including processing sales, providing product advice and checking stock availability.

• Receive and unpack deliveries, label and store stock correctly, and rotate inventory to maintain stock integrity.

• Prepare customer orders and pick lists accurately for collection and delivery.

• Carry out local deliveries and collections safely using company vehicles; load and unload goods and secure loads appropriately.

• Operate point-of-sale (POS) systems and process cash, card and account transactions following company procedures.

• Maintain a clean, safe and organised counter and yard area including basic housekeeping and waste disposal.

• Support stocktakes and regular cycle counts, reporting discrepancies to management.

• Provide phone and email support for customer enquiries, order tracking and basic product specification queries.

• Adhere to health and safety policies, manual handling procedures and vehicle checks before each shift.

Essential skills and experience - trade counter and driving

• Full UK manual driving licence with a no more than 6 points; experience driving vans or light goods vehicles is preferred.

• Previous experience working at a trade counter, in retail, warehouse or distribution is desirable.

• Strong customer service skills with clear verbal communication and a professional manner.

• Basic numeracy skills for handling cash transactions and counting stock.

• Ability to work independently and as part of a small team, prioritising tasks during busy periods.

• Physically fit and able to lift and carry heavy items in line with manual handling guidance.

• Proficient with basic IT systems, email and stock control/POS software.

• Good attention to detail and commitment to delivering accurate orders and paperwork.

• MOST IMPORTANTLY a can-do attitude and a desire to learn!

Working hours, pay and benefits - trade counter assistant role

• Christmas shutdown

• Industry leading salary with open-ended bonus

• 33 days holiday (inc B/H)

• Excellent opportunities to develop and grow your career

• Free life assurance

• Employee discounts

What Our People Say:

“I am really loving my time here at GAP! The business has grown over the past few years and I am looking forward to see where we will be in the next few years. I enjoy everything about my job, the work culture is amazing and there is always somebody there if you ever need anything. I would recommend GAP to anybody in a heartbeat.”

“Since starting at GAP the business has continuously grown which meant the staff have progressed and grown with the company. The owners are great and kept it a family run place to work - no one is just a number.”

“GAP is a fun and inspiring place to work. The business has grown fast over the years so there is a real buzz around the place. Personally, I think if you work hard you will be rewarded, they have always supported me through hard times, it’s like a family not just a work place!”

We are an equal-opportunity employer

Diversity and inclusion are essential to us and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent. Our policies ensure that every job applicant and employee is treated fairly and with equal opportunity to succeed.

Our recruitment process is fair and equitable to ensure that all candidates are duly considered and supported. If you require any reasonable adjustments during the recruitment process, please email our Recruitment Team via [e-mail]