Trade Branch Manager

Eurocell Group Ltd; Kendal; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in the uPVC products sector is seeking an Order Processor to join their dynamic team. The successful candidate will handle order processing, provide exceptional customer service, and have prior experience in a relevant role. Comprehensive training and benefits such as a healthcare plan and competitive salary are included. This role offers great opportunities for career progression and working in a supportive environment.

Benefits

25 days holiday plus statutory holidays

Free Healthcare plan

Employee discount on Eurocell products

Company Pension Plan

Colleague Referral Programme

Qualifications

• Experience in Windows/UPVC quotations, estimating, or processing role.
• Previous customer service experience in a fast-paced environment.
• IT literate with technical problem-solving abilities.

Responsibilities

• Provide high-quality customer service and process orders.
• Accurately interpret customer requests and resolve issues.
• Prepare quotes and record customer data effectively.

Skills

Customer Service

Attention to Detail

Problem Solving

Communication Skills

Tools

SAP

Job description

ROLE: Order Processor
HOURS: 08:30-17:00, Monday - Friday
SALARY: £25,000 - £30,000, dependent on experience
BENEFITS: Healthcare Cash Plan, 3x Salary Life Assurance, High Street Discounts, Staff Discount
BASE: Site Based - Birchwood site, Somercotes DE55 4QQ

Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us.

Due to exceptional departmental success, we are continuing to grow our Order Processing Team, and have ambitious plans to double the size of our team in the coming months. We now seek to recruit our next intake of exceptional talent to join our team, and grow their career with us.

The role involves the processing and estimating of orders, and providing high quality Customer Service and Support to our customers. To be successful in this role, previous Windows Order Processing experience or working within a Window or UPVC Manufacturing business is essential.

The position will be based from our Birchwood site, Somercotes (just off the A38), within easy reach of Alfreton, and the wider area via the M1 or A38.

WHAT OUR ORDER PROCESSORS DO:

• Provide high quality customer service
• Prepare quotes and processing orders
• Accurately interpret customer requests
• Communicate with customers via telephone and email
• Effectively and accurately record data, feedback, and customer needs
• Resolve customer issues and complaints

WHAT WE NEED FROM OUR ORDER PROCESSORS:

• Previous experience with in a Windows/UPVC quotations / estimating / processing role
• Previous experience of working in a Customer Service type role, within a fast-paced environment
• Ability to problem solve technical issues IT literate
• Experience of SAP, First Degree and BM touch experience - essential
• Strong communication skills both verbally and written
• High degree of attention to detail and accuracy
• Strong organisational skills
• Ability to multi-task, plan, and prioritise

WHAT WE OFFER OUR ORDER PROCESSORS:

• You will be rewarded with a very competitive basic salary
• 25 days holiday, plus statutory holidays - normally 33 days in total each year
• Free Healthcare plan for all employees
• Enhanced Maternity and Paternity benefit
• Free Life Assurance Plan of 3x your Annual Salary Christmas shutdown
• Option to join the Eurocell Share Save Scheme at discounted rates, and share in our company success
• Company Pension Plan
• Employee discount on Eurocell products
• Discounts across many well-known online and high street retailers
• A blend of training, including e-learning and on the job training to help your career development
• Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice, if and when you need it
• Colleague Referral Programme; we pay you for successfully referring people to join our team
• Excellent opportunities to grow with us, and progress your career