Trade Account Manager: Developing Business, George Smith

Chelsea Design Quarter; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Trade Account Manager to enhance client relationships and drive sales growth in the luxury furniture sector. This role involves reconnecting with dormant clients, analyzing data to prioritize opportunities, and collaborating closely with the marketing team to promote the brand effectively. You will be empowered to develop structured action plans and engage with clients through various networking strategies. Join a dynamic team that values innovation and personal growth, where your contributions will be recognized and rewarded. If you are passionate about luxury brands and have a proven sales record, this is the perfect opportunity for you.

Qualifications

• Experience managing client relationships in luxury brands, ideally furniture.
• Proven track record in delivering sales growth and exceeding targets.

Responsibilities

• Maximize sales opportunities by developing relationships with high-potential clients.
• Build strong relationships through regular contact and effective strategies.

Skills

Client relationship management

Sales growth

Communication skills

Networking

Analytical skills

Tools

CRM systems

Job description

Trade Account Manager: Developing Business, George Smith

At George Smith we don’t just create exceptional luxury furniture; we cultivate a workplace where innovation, collaboration, and personal growth are at the heart of everything we do. We believe in empowering our employees and fostering a culture of trust, where independence and initiative are actively encouraged. With realistic and achievable targets, you’ll feel supported and motivated to succeed, and your hard work will always be recognised. From day one, our comprehensive onboarding process is designed to set you up for success. We are committed to your development, offering extensive ongoing training opportunities and consistent follow-ups to help refine processes and enhance performance. You’ll have access to a wealth of effective sales tools and the chance to collaborate closely with our Marketing team, giving you everything you need to excel.

Job Title: Trade Account Manager: Developing Business
Department: Sales and Marketing
Reports to: Sales Manager
Location: London Showroom

Summary of Role:
To maximize identified sales opportunities by developing and managing relationships with both dormant and newly identified high-potential clients within the luxury hospitality and residential markets.

Key Responsibilities and Accountabilities:

1. Deliver agreed annual sales targets for both dormant and newly identified clients through:
1. Re-connecting and building relationships with former clients to understand why they were not retained and develop and deliver an action plan for positive re-engagement.
2. Analysis of data using effective processes and systems, ensuring that efforts are prioritized based on both dormant client and new client opportunity lists.
3. Development of structured, individual action plans to target agreed priority clients, past and potential.
4. Ensuring that all targeted clients are fully up to date on George Smith products and services.
5. Building strong relationships with targeted clients through regular and appropriate contact including:
1. Social selling/social media networking
2. Client meetings
3. Wider networking and outreach.
6. Assessment of opportunities to ensure a good fit between specific client projects and George Smith products and services.
7. Ensuring internal CRM systems are updated for identified clients.
8. Working with the marketing team to develop effective strategies to promote the George Smith Brand with identified clients including:
1. Social Events, CPD Sessions, and Lunch & Learns
2. Encouraging referrals and testimonials
3. Taking the lead on specified sales-related projects and events as required.

Skills & Qualifications:

• Experience of directly managing and developing client relationships in the marketplace of luxury brands, ideally furniture.
• Experience of selling into trade professionals within the interiors industry, particularly on a commercial scale and large residential projects.
• Proven track record in client relationship development and management, delivering sales growth, and exceeding targets.
• Proven track record in converting targeted identified sales into live sales opportunities.

Behaviours & Attitudes:

• Exceptional verbal and written communication skills.
• An ability to build brand confidence and influence key decision makers at all levels.
• Highest personal standards with the ambition and drive to succeed.
• A team player with a strong desire to deliver sales by working together.
• Diligent, independent, and systematic approach to work.
• Ability to positively influence and lead others to drive improvements.
• Excellent organisational skills and the ability to multitask in a busy environment.
• Positive and proactive approach to managing and resolving problems.
• Tenacious and resilient.