TPA Solutions & Capabilities Manager

Expedia, Inc.; London; On-site; USD 110,000 - 155,000; Full time

Job summary

A leading company in the travel industry is seeking a Solutions & Capabilities Manager to drive technology solutions for business growth. This role involves collaboration with cross-functional teams to enhance skills and develop best practices in software development, fostering an open culture. The ideal candidate will have strong analytical, communication, and leadership skills with relevant degrees and experience in technology environments.

Benefits

Exciting travel perks

Generous time-off

Parental leave

Flexible work model

Career development resources

Qualifications

• 5+ years in design, business analysis, or capability development.
• Experience with Agile/Scrum methodologies.
• Strong understanding of enterprise systems and digital transformation.

Responsibilities

• Drive design, development, and deployment of technology solutions.
• Lead initiatives to enhance team skills, tools, and processes.
• Manage end-to-end delivery including planning and execution.

Skills

Analytical

Communication

Leadership

Problem-Solving

Education

Bachelor’s or Master’s degree in business, Computer Science, Engineering, or related field

Tools

Salesforce

Oracle

SAP

MS Power Platform

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Job Title: Solutions & Capabilities Manager

Division: TPA Commercial Operations

Location: Austin

Level: L

About the Role:

We’re looking for a forward-thinking Solutions and Capabilities Manager to drive the design, development, and deployment of scalable technology solutions that support business growth.

This role is ideal for someone who thrives at the intersection of strategy, systems thinking, and technical execution. You’ll work closely with technology teams, data scientists, and business stakeholders to identify capability gaps, design solutions, and ensure our tech stack evolves to meet future demands.

Key Responsibilities:

Capability Strategy & Development

• Assess current capabilities and identify gaps or areas for improvement and innovation.
• Champion best practices in software development, automation, and system integration.

• Lead initiatives to enhance team skills, tools, and processes.
• Develop and maintain a roadmap for capabilities aligned with business strategy.

Solution & Delivery

• Lead the design and implementation of end-to-end solutions that align with business and technology goals.
• Translate complex business requirements into scalable technology solutions.
• Evaluate and integrate emerging technologies (e.g., AI/ML, cloud-native platforms, APIs).

Cross-Functional Collaboration

• Partner with data and technical teams to ensure alignment on solution design and delivery.
• Communicate complex technical concepts to non-technical stakeholders.
• Act as a bridge between technical and non-technical stakeholders to ensure shared understanding and buy-in.
• Facilitate workshops, capability assessments, and solution demos.
• Collaborate with vendor teams to manage vendor relationships and evaluate third-party tools and platforms.

Project & Change Management Leadership

• Lead cross-functional initiatives from concept to execution, ensuring timely delivery within scope, budget and measurable impact.
• Manage end-to-end delivery, including planning, execution, and post-implementation review.
• Monitor solution performance and continuously optimize scalability, security, and efficiency.

Qualifications:

• Bachelor’s or Master’s degree in business, Computer Science, Engineering, Information Systems, or related field.
• 5+ years of experience in design, business analysis, or capability development. solution architecture, systems integration, or program management in a tech environment.
• Experience with Agile/Scrum methodologies and modern product development lifecycles.
• Excellent analytical, communication, stakeholder management, project, problem-solving and leadership skills.

• Strong understanding of enterprise systems, digital transformation, systems and process improvement. cloud platforms (AWS, Azure, GCP), APIs, and microservices.
• Familiarity with tools like Salesforce, Oracle, SAP, MS Power Platform, or similar.
• Certification in Agile, PMP, Six Sigma, or similar is a plus.

Why Join Us?

• Work on cutting-edge technology initiatives that shape the future of our platform.
• Collaborate with a passionate, high-performing team in a fast-paced environment.
• Enjoy a flexible work culture, competitive compensation, and opportunities for growth.

The total cash range for this position in Austin is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.