TPA Claims Handler (RR01)

Claims Consortium Group; United Kingdom; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

A leading insurance provider is seeking a proactive Claims Handler to manage a diverse portfolio of claims. This role involves efficient claim management while delivering a high standard of customer service. You will work in a hybrid environment, spending minimum 3 days per week in the Newcastle under Lyme office.

Qualifications

• Previous customer service experience and experience with preventing and resolving complaints.
• Previous insurance industry experience, specifically household.
• Good IT skills with the ability to use multiple systems.

Responsibilities

• Managing a caseload of insurance claims across a multi-client team.
• Owning all aspects of the claim from start to finish.
• Engaging with clients and customers via multiple communication channels.

Skills

Customer service

Complaint resolution

IT skills

Job description

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We are seeking a proactive and detail-oriented Claims Handler to manage and settle a diverse portfolio of insurance claims, including homebuyer protection, gadget, household, and property lines. The ideal candidate will handle claims efficiently and cost-effectively while delivering a market-leading standard of service to customers and stakeholders.

Where: Hybrid with our Newcastle under Lyme office, ST5, with a minimum of 3 days per week from the office.

When: Monday - Friday, hours per day, with a 1-hour lunch, hours per week.

Salary: Starting from £23,000.

What you will be doing:

• Owning a caseload of insurance claims across a multi-client team.
• Managing all aspects of the claim from start to finish.
• Being available to field calls from customers, clients, and suppliers.
• Being responsible for a pivotal part of the customer journey regarding their insurance claim.
• Engaging with clients, customers, and suppliers via an omni-channel approach, including email, phone, and our bespoke messaging service.
• As a senior position, you will be self-motivated with the ability to effectively prioritise your workload whilst working with a high level of autonomy.

What we need from you:

• Previous customer service experience and experience with preventing and resolving complaints.
• Previous insurance industry experience (household).
• Good IT skills with the ability to use multiple systems.