TPA Claims Handler (Content & Gadget)

Claims Consortium Group; United Kingdom; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

A leading company in the insurance sector is seeking a customer service professional to manage insurance claims. This hybrid role requires handling client calls and ensuring satisfaction throughout the claims process. Ideal candidates should have a background in customer service and good IT skills. With comprehensive support and training available, it's an opportunity to grow within the insurance industry.

Qualifications

• Previous Insurance industry experience (Household) desirable but not essential.
• Ability to use multiple systems effectively.

Responsibilities

• Owning a caseload of insurance claims.
• Handling calls from customers, clients, and suppliers.
• Engaging clients through email, phone, and messaging.

Skills

Good IT skills

Call handling

Tools

Microsoft

Bespoke packages

Job description

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We are looking for a customer service professional with experience in call handling that are wanting to expand on their experience or join a new sector.

With over 100+ years of combined claims experience, our TPA leadership team are on hand to help you thrive, cross-skill across insurance products, and support you through industry qualifications.

Where:Hybrid with our Newcastle under Lyme office, ST5 with a minimum of 3 days per week from the office.
When:Monday - Friday, hours per day, with a 1 hour lunch, hours per week
Salary: Starting from £23,

What you will be doing:

• Owning a caseload of insurance claims across a multi-client team
• Being available to field calls from customers, clients and suppliers.
• Being responsible for the pivotal part of the customer journey in regard to their insurance claim
• Engaging with clients, customers, and suppliers via an omni channel approach which includes email, phone, and our bespoke messaging service

What we need from you:

• Previous Insurance industry experience (Household) - desirable but not essential
• Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)